Hospitality & Home Quality Manager

Hospitality & Home Quality Manager (Guest Services Representative)

Job Type : 1099 Contract, Full-Time

Location : Arizona (Must Be Local)

About the Role

We are seeking a friendly, outgoing, and detail-oriented Hospitality & Home Quality Manager to join our luxury vacation property team. In this role, you'll be the welcoming face for guests while also ensuring our homes meet the highest standards of comfort, cleanliness, and quality. From greeting guests to inspecting homes and coordinating property readiness, you'll play a vital part in delivering exceptional guest experiences.

Key Responsibilities

Provide attentive, courteous, and efficient service to guests during check-in, throughout their stay, and at checkout .

Inspect all homes before and after guest stays for damages; promptly report and communicate findings to management and guests when necessary.

Oversee and coordinate the cleaning and condition of each property to ensure it meets luxury brand standards prior to check-in.

Stock homes with required supplies prior to guest arrivals; order, deliver, and replace items across multiple properties in the Valley.

Run errands, assist with paperwork, make calls, and follow up on guest or property needs.

Serve as the main point of contact for guests, ensuring all needs are anticipated, addressed, and exceeded.

Work directly with cleaning teams and vendors to ensure smooth property turnover and readiness.

Schedule Requirements

Flexibility to work days, nights, and weekends.

Sundays are required.

Typically 8-hour shifts, with Saturday off.

Qualifications

3+ years of hospitality or customer service experience (hotel, resort, or property management preferred).

Strong familiarity with iPad / iPhone or Droid devices for processing guest information and checklists.

High school diploma or equivalent (preferred).

Reliable transportation (required).

Comfortable managing large groups and luxury properties before and after checkouts.

Excellent communication skills - both verbal and written.

Ability to troubleshoot issues quickly and effectively.

Professional, polished appearance with a warm and approachable demeanor.

General Requirements for Success

Always maintain a friendly, professional, and service-oriented attitude .

Strong problem-solving and conflict resolution skills.

Attention to detail and ability to follow checklists thoroughly.

Self-starter with the ability to work independently and manage multiple properties.

Flexibility to adjust to changing guest or property needs.

Benefits

Professional development assistance

Opportunities to grow within a luxury hospitality environment

Work across multiple high-end vacation properties in Arizona

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.