Claims EDI Helpdesk Specialist

A company is looking for a Claims EDI Helpdesk Representative to provide support for electronic claims submissions and EDI-related inquiries.

Key Responsibilities

Respond to inbound calls and emails regarding EDI claim submissions and processing issues

Troubleshoot and resolve technical issues related to EDI formats and transactions

Document interactions and collaborate with internal teams to resolve complex issues

Required Qualifications

High school diploma or equivalent required; associate degree or higher preferred

1+ years of experience in customer service, helpdesk support, or healthcare claims processing

Familiarity with EDI formats (e.g., 837, 999, 277CA) and Medicaid claims systems preferred

Ability to work independently in a remote environment with minimal supervision

Proficiency in Microsoft Office and helpdesk ticketing systems