Technical Scale Customer Success Manager San Francisco, California, United States

Technical Scale Customer Success Manager

Postman is the world's leading API platform, used by more than 40 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaborationenabling users to create better APIs, faster.

The company is headquartered in San Francisco and has an office in Bangalore, where it was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners.

The Opportunity

Our customer base is growing faster than ever! We're looking for Customer Success Managers who thrive in dynamic environments and are passionate about helping technical users succeed at scale.

In this role, you'll manage a large portfolio of customers, using a mix of 1 : 1 and 1 : Many strategies to help users achieve and exceed their goals with Postman. You'll lead targeted customer engagements based on data signals, combining strategic 1 : 1 conversations with smart, scalable tactics where they have the greatest impact.

This role is perfect for ambitious and adaptable individuals who are excited to rethink what Customer Success looks like at scale combining strategic thinking, a passion for technology, and a strong focus on customer outcomes.

You'll join a team that embraces innovation, fast learning, and continuous improvement as part of how we operate. We're building new models, evolving quickly, and shaping the future of Customer Success together.

This is a hybrid role and must be based in one of our hubs in San Francisco, Boston, or New York City.

What You'll Do

Scalable Account Strategy : Help customers succeed by driving adoption, value realization, and growth across a dynamic portfolio. You'll focus on targeted engagements based on customer signals, combining strategic 1 : 1 conversations with smart 1 : Many approaches where they can make the biggest impact.

Proactive Portfolio Management : Review surfaced customer signals to identify adoption risks, engagement gaps, and opportunities for deeper platform usage. Take thoughtful, proactive steps to strengthen adoption, expand use cases, and drive long-term customer success with Postman.

Cross-Functional Collaboration : Work closely with Sales to expand use cases and identify new opportunities. Partner with Renewals to support on-time contract renewals. Share customer insights with Product to reduce friction and help influence the roadmap. Ensure customer context and updates are accurately captured to support seamless collaboration across teams.

Continuous Learning and Improvement : Drive continuous improvement by embracing change as part of how we operate and grow. You'll experiment with new approaches, adapt quickly based on what you learn, and help shape better ways to deliver customer success at scale.

About You

Experienced Professional : 3+ years in Customer Success and a technical, customer-facing role (e.g., Technical Account Manager, Solutions Engineer, Developer Advocate, or Implementation Specialist). Proven ability to guide technical audiences (especially developers or API users), drive strategic customer outcomes, and enable change management within customer organizations to support broader adoption of new workflows and tools like Postman.

Strategic Flexibility : Comfortable balancing 1 : 1 and 1 : Many strategies depending on customer needs. Skilled at adapting playbooks, engagement plans, and messaging to fit evolving goals across your portfolio.

Analytical Skills : Confidence in using customer usage data to guide your strategy, identify adoption gaps, and spot new opportunities for growth.

Communication Excellence : Strong verbal and written communication skills. Able to translate technical workflows into clear, actionable guidance for technical and business audiences alike.

Problem Solving & Adaptability : Resourceful, solution-oriented, and resilient. Comfortable experimenting with new strategies and learning from outcomes in a fast-paced environment.

Technical Acumen & Translation : Fluent in developer workflows and technical concepts (APIs, CI / CD, OAuth, Git, etc.). Able to connect technical functionality to business outcomes and guide customers at different technical levels.

Project Management Skills : Experienced at managing projects across teams, aligning timelines, stakeholders, and deliverables to drive initiatives forward.

Customer Advocacy : A champion for customer needs internally. Skilled at surfacing insights that lead to product improvements, better customer experiences, and success stories.

Industry Expertise : Knowledgeable about the SaaS, DevTools, or API platform ecosystem. Understands the unique challenges and opportunities of working with technical users and developer-led adoption models.

Educational Background : Bachelor's degree in Computer Science, Engineering, Business, Marketing, Communication, Information Technology, or a related field. Equivalent practical experience also considered.

Location : San Francisco or Boston

Compensation : The reasonably estimated base salary for this role ranges from $105,000 to $140,000, plus a competitive equity package. Actual compensation will be based on experience and qualifications.

What Else?

In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We're building a long-term company with an inclusive culture where everyone can be the best version of themselves.

At Postman, we embrace a hybrid work model. For all roles based out of San Francisco Bay Area, Boston, Bangalore, Hyderabad, and New York, employees are expected to come into the office 3-days a week. We were thoughtful in our approach which is based on balancing flexibility and collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our hybrid office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.

Our Values

At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

Equal Opportunity

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes / CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.