Manager, User Experience

UX Manager

Comcast's Frontline Experience Design Team is a collaborative, in-house UX design team creating best-in-class experiences for customer service agents, retail store associates, and field service technicians. We are seeking a strategic and people-focused UX Manager to lead a multidisciplinary team across multiple enterprise program tracks, including XM360 and other converging tools. This role is responsible for shaping the end-to-end user experience of our platforms, ensuring design excellence, business goals, and user needs align seamlessly. The UX Manager serves as both a strategic leader and hands-on contributor, balancing interaction design, research, content strategy, and system thinking to create intuitive, scalable, and high-impact experiences.

Team & Culture :

• Highly collaborative and focused team working toward a common goal.
• Manager will oversee 3 full-time direct reports and 35 contractors depending on project scope.
• Partners include product owners, developers, strategy and research teams.

Work Schedule :

Training :

Core Responsibilities :

Strategic Leadership & Design Execution

UX Process & Team Development

Operational Efficiency & Collaboration

Business Impact & Organizational Alignment

Ideal Candidate Profile :

Must-Haves

Nice-to-Haves

Qualifications

Employees at all levels are expected to :

Disclaimer :

Skills Business, Customer Experience (CX), Remote Team Management, Team Management, User Experience (UX), User Interface (UI) Design

Compensation This job can be performed in Illinois, and Denver Campus with a Pay Range of $128,272.80 - $211,650.12 Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience 5-7 Years Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.