Manager Coordination of Care - Case Management (Exempt)

Facility Manager

Cape Fear Valley Medical Center

Location : Fayetteville, North Carolina

Department : Coordination of Care

Job Family : Management

Work Shift : Days (United States of America)

Summary : The Coordination of Care RN CM Manager is responsible to provide support, guidance, and supervision for daily operations to the RN Case Managers. In addition, the Manager is responsible to ensure that the staff are compliant with COC standards to provide quality care to all patients as well as regularly monitor team and individual performance. This role is responsible to participate in the overall direction setting, planning, organization and implementation of the Coordination of Care initiatives under the direction of the Corporate Director Coordination of Care.

Minimum of 3 years in acute care hospital case management with 5 years experience in Acute Care setting preferred. Medical / Surgical and / or ICU experience preferred. Case Management experience required. Critical thinking and clinical competence demonstrated at an above average level. Excellent interpersonal communication and negotiation skills. Able to communicate effectively and work with people of all social, economic and cultural background. Self-motivated, proven written, telephonic and electronic communication skills, assertive and persuasive in interactions with customers, peers, management and core staff served. Ability to discuss a patient's clinical, socio-economic and financial issues with physicians and patient and / or patient's representatives. Strong organizational and time management skills, as evidenced by capacity to prioritize multiple tasks and role components. Skills necessary to build credible and effective relationships with physician leadership, the internal and external customers. Ability to prioritize and process multiple tasks, responsibilities and work project, demonstrating strong organizational and time management skills. Proficiency in various computer programs, to include Microsoft Office and electronic medical record system. Ability to work and promote interdependence demonstrated in actions resulting in sound judgment with interactions with physicians, peers, patients and / or designee, payors and support service personnel. Ability to demonstrate respect and team building. Flexible, open-minded and adaptable to change. Models positive change. Ability to work collaboratively with department staff, physicians and healthcare professionals at all levels to achieve established goals, improve quality of outcomes, maintain or exceed The Joint Commission (TJC) standards and state mandates as they apply to the department operations.

Some light carrying and lifting may be required. Occasional walking may be required to access all areas of the Medical Center. Ability to effectively communicate verbally to patients, family members, personnel and physicians. Near visual acuity to proofread hand and typewritten materials. Manual ability to use telephones and computer keyboards.

Required Licenses and Certifications : RN - Board Of Nursing

Cape Fear Valley Health System is an Equal Opportunity Employer M / F / Disability / Veteran / Sexual Orientation / Gender Identity