Member Relations Director

Job Description

Job Description

Description :

Hospitality Starts Here

Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality isn't just a job – it's a passion, a family, and a chance to build something extraordinary. Founded by Steve Palmer, we're redefining hospitality with an unwavering commitment to our guests and our team.

ALL ROADS LEAD TO YOU...

The Indigo Road Hospitality Group is thrilled to introduce St. Albans , our new flagship members club dedicated to the elevated enjoyment of the outdoor sporting lifestyle. We are seeking an exceptional and pioneering Member Relations Director to lead the launch and sustained success of this exclusive community.

The Member Relations Director, is a visionary leader and a masterful connector with a proven track record in high-value relationship building and luxury sales. You will serve as the public face of St. Albans, acting as the primary steward of our membership base—from the critical pre-opening acquisition phase through continuous engagement and retention. This role of Member Relations Director, requires an entrepreneurial spirit, a deep understanding of the luxury market, and a genuine passion for cultivating a vibrant, dedicated community around the outdoor and sporting lifestyle.

WHAT YOU'LL DO : Membership Acquisition & Strategy

• Develop and Execute Strategy : Design and implement a comprehensive membership recruitment strategy , targeting both individual and corporate segments to ensure a successful launch.
• Build the Pipeline : Build and actively manage a robust pipeline of prospective members through proactive outbound outreach , strategic referrals, targeted events, and high-value brand partnerships.
• Be the Face : Serve as the public-facing representative of St. Albans in the Atlanta market and beyond, actively networking , attending events, and cultivating relationships with prospective members and strategic partners.
• Lead the Journey : Act as the lead point of contact for prospective members, guiding them through the entire journey : application, onboarding, and personalized orientation process. This includes supporting special initiatives like Founding Equity Member outreach.
• Marketing Collaboration : Work closely with the marketing team to execute targeted campaigns, develop compelling digital content, collateral, and messaging for member acquisition.
• Drive Momentum : Organize and host private previews, high-touch member interest events, and small-group gatherings to drive enrollment and build critical pre-launch buzz.

Engagement, Operations & Technology

Requirements : WHAT YOU NEED :

To thrive in this high-impact, autonomous role, you should bring :

IRHG PERKS :