Job Description
Job Description
Customer Service Representative
Location : Richmond Hill, GA
Schedule : Monday-Friday+ rotating Saturdays.
Pay : $17.00 hourly plus bonuses.
About Us :
Since 1986, Canady’s has built a reputation for excellence, integrity, and honesty in providing exceptional residential HVAC and Plumbing services to the community.
Why Join Us?
- Competitive hourly pay + weekly pay
- Incentive opportunities
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Paid Time Off (PTO) & Paid Holidays
- Company-Paid Life Insurance
- Short-Term & Long-Term Disability
- Employee Assistance Program (EAP)
- Opportunities for advancement in a company that promotes from within
What You’ll Do
Handle high-volume inbound calls with professionalism and accuracyConvert inbound inquiries into scheduled, revenue-generating service appointmentsMake outbound calls to schedule, confirm, and follow up on appointmentsResolve customer concerns while maintaining composure and professionalismEnter and manage data accurately within our CRM systemCollaborate with dispatch, technicians, and internal teams to avoid scheduling errorsConduct follow-up calls with customers to ensure satisfaction and explore additional service opportunitiesParticipate in training sessions and remain informed on service updates, offerings, and proceduresWhat we are looking for :
Excellent verbal and written communication skillsPositive, professional, and friendly demeanorStrong problem-solving and multitasking abilitiesSelf-motivated, organized, and team-orientedHigh school diploma or equivalent (Associate’s or higher a plus)Pre-Employment Requirements
All employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report (if applicable). These are conducted in compliance with applicable laws and regulations.
Disclaimer : The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.
EOE