Talent.com
No longer accepting applications
Customer Service Representative

Customer Service Representative

VirtualWaltham, MA, United States
30+ days ago
Job type
  • Full-time
Job description

Vaco Boston has partnered with our client who is looking for a Customer Service Representative to join their team.

Responsibilities :

  • Manage incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods / tools
  • Meet personal / customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements and skills :

  • Excellent verbal and written communication skills
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt / respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school diploma
  • Typing proficiency : 60 wpm.