Customer Technical Support Representative

Information Assurance Project Support Specialist

The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solution and the integrity of our people. Explore what you can bring to our solutions in information assurance, secure networks, secure enterprise messaging, and identity management. Be a part of the Telos culture and see what sets us apart! Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401k. Our employees enjoy more than just a great work environment! This position will be based in Ashburn, VA.

Responsibilities :

• Support customer onboarding and conduct training webinars to guide users through product functionality and best practices.
• Perform data reconciliation to ensure accuracy and consistency across platforms.
• Assist with integration efforts.
• Provide billing support, including verifying account details, reconciling invoices, and addressing customer billing inquiries.
• Assist Senior Project Manager with any assigned tasks to ensure smooth execution of project deliverables.
• Prepare project-related documentation, reports, and status updates as required.

Help Desk :

Job Requirements Qualifications :

Telos maintains a drug-free workplace and will conduct drug testing on all applicants who have accepted an offer of employment. Telos Corporation participates in the E-Verify program. Therefore, any employment with Telos will also be contingent upon confirmation from the Social Security Administration ("SSA") and / or the Department of Homeland Security ("DHS") of your authorization to work in the United States. Telos offers an excellent compensation packages including salary commensurate with experience and benefits to meet your needs for today and the future. Telos and its subsidiaries are an Affirmative Action / Equal Opportunity Employer encouraging women, minorities, individuals with disabilities, and veterans to apply.