Sr Coordinator Customer Service

Sr. Coordinator, Customer Service

Since 1869, we've connected people through food they love. We're proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell's brand, as well as Cape Cod, Chunky, Goldfish, Kettle Brand, Lance, Late July, Pacific Foods, Pepperidge Farm, Prego, Pace, Rao's Homemade, Snack Factory, Snyder's of Hanover. Swanson, and V8. Here, you will make a difference every day. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us.

As the Sr. Coordinator, Customer Service, you will play a pivotal role in ensuring our logistics and warehouse operations run smoothly and efficiently. You will be the bridge between our internal teams, external partners, and customer-driving operational excellence, resolving issues, and enhancing service delivery. Your leadership and critical thinking skills will help shape a high-performing, customer-focused environment.

What you will do

• Lead & Support Teams : Coordinate daily activities of warehouse staff, provide guidance, and support performance development.
• Customer Service Excellence : Manage direct customer shipments and resolve shortage or freight claims with professionalism and urgency.
• Inventory & System Oversight : Maintain barcoding and product locator systems, ensuring accurate inventory tracking and resolving discrepancies.
• Operational Coordination : Optimize receiving, stacking, order fulfillment, and shipping processes to meet service standards.
• Compliance & Safety : Ensure adherence to FDA, AIB, OSHA, and MSDS regulations while promoting a safe and secure workplace.
• Reporting & Documentation : Prepare daily, weekly, and monthly reports; track labor hours and operational metrics.
• Cross-Functional Collaboration : Partner with internal departments, suppliers, and external customers to ensure seamless logistics and service delivery.
• Continuous Improvement : Identify opportunities for process enhancements and support initiatives that improve efficiency and customer satisfaction.

Who you will work with.

What will you bring to the table (Must-Have)

3+ years in logistics and planning

Preferred Qualifications

Working Conditions :

Compensation and Benefits :

The target base salary range for this full-time, salaried position is between $41,000-$59,000. Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. Total pay may include other forms of compensation. In addition, we offer competitive health, dental, 401k and wellness benefits beginning on the first day of employment. Please ask your Talent Acquisition Partner for more information about our total rewards package.

The company is committed to providing equal opportunity for employees and qualified applicants in all aspects of the employment relationship, including consideration for employment, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, protected veteran status, disability, age, religion, or any other classification protected by law.