IS Provider Office Liaison

Job Description

Job Description

IS PROVIDER OFFICE LIAISONMAIN FUNCTION :

Responsible for proactive and reactive support, training, and instruction of all provider office users on functions, features, operation, and usage of clinical information systems and hardware. Provides "at the elbow" and remote phone / system provider support on a day-to-day basis for the ambulatory care areas. Acts as the liaison between Information Systems and provider offices to provide an understanding of the various clinical system's capabilities as well as opportunities for improvement (i.e. optimizations, enhancements and new systems). Works ongoing as a liaison with multiple assigned departments / groups. Develops and maintains an excellent working knowledge of Wooster Community Hospital IS and IS interoperability issues and opportunities. Works closely with the IS Director, Physician Practice Managers, Department Heads, Medical Staff Office and other Director's, etc. in the development and implementation of ongoing support and training of providers.

RESPONSIBLE TO :

Director, Information Systems

MUST HAVE REQUIREMENTS :

• Associates degree in nursing or medically relevant field. Commensurate experience in similar roles / responsibilities will be considered in place of the degree requirement.
• Minimum of three years of physician office / clinical operations experience with a solid understanding of clinical workflows.
• Excellent customer service skills with ability to keep a positive attitude.
• Strong passion to be part of a team that solves problems and is in constant pursuit of a better more efficient way to do things.
• Ability to learn Meditech in detail as well as provider workflows.
• Experience teaching concepts to individuals and groups.
• Excellent communication (written and oral), interpersonal and relationship-building skills.
• Previous experience working with physicians.
• Excellent analytical and problem-solving abilities.
• Demonstrated computer literacy, including proficiency in the use Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• Ability to work well independently.
• Excellent follow up skills and attention to detail.
• No written disciplinary action within the last 12 months.
• Follows Appropriate Service Standards

PREFERRED ATTRIBUTES :

Position Expectations : Leadership

Communication

Operations

Customer Service

Staff Development / Professional Growth

Identifies own learning needs, develops, and implements a plan to address those needs.

Process Improvement