Applications Support Administrator

City Hall Main Building

All current City of Sarasota employees must apply to job postings on the internal career site. Come work at a place where employees of the City serve with Excellence and Pride!

Department : Information Technology

Employee Type : Probationary

Time Type : Full time

Salary Range : $39.0691 - $51.7666 Hourly / $81,263.73 - $107,674.53 Annually

Job Posting Period : October 02, 2025 - October 10, 2025 12 : 00 A.M.

Job Description

This is a highly responsible position managing the city's information technology Enterprise Applications and Software as a service (SaaS) portfolio. This position serves as the technical expert for application design, installation, maintenance, and problem resolution. Ensures that inter-connectivity, intra-connectivity, and cloud connectivity of city-wide applications and services are maintained in a mission critical 24 / 7 data processing environment.

Essential Functions

• Assists in identification of new technologies, selection of systems, and installation activities to best meet organizational needs.
• Oversees standard operating procedures concerning departmental information technology (IT) Enterprise applications.
• Oversees System Administration for the organization including on-premises and Azure Microsoft Active Directory, synchronization to cloud and Office 365 products and Enterprise SaaS applications.
• Assists in restoration services and disaster recovery services, including cloud and disaster recovery.
• Provides technical guidance and timely problem resolution to organizational staff for Enterprise applications and SaaS.
• Plans, designs and manages the maintenance and expansion of the City's Enterprise Applications in order to ensure data integrity and availability along with efficient performance, data retrieval, and security.
• Provides technical application support and guidance to the IT staff.
• Controls and monitors the integrity of data stored in the application, memory usage and access times for database functions, and the storage of data files; initiates data recovery procedures when data integrity is in question due to power failure, Internet availability, and / or program failure, etc.
• Gathers and maintains information to support periodic and special reports (including IT related public records / investigative requests) documenting agency activities and events.
• Ensures that applications and related services are documented and kept current, including system parameters and baseline settings.
• Manages change control and security for SaaS and Enterprise applications.
• Reviews and ensures complete and appropriate handover of documentation prior to operational acceptance of new or changed applications.
• Keeps abreast of technical developments of operational importance to the departments and participates in developing or setting standards as directed.
• Establishes and maintains effective working relationships with all stakeholders.
• Maintains development, testing and production systems for applications; implements and tests system upgrades and assists in troubleshooting, where necessary.
• Ensures continuity of the business processes supported by the many applications / services.
• Works directly with the business units and their Subject Matter Experts (SME's) to learn the user side of the applications for faster resolution of issues.
• Manages the maintenance of the applications, including release updates and regression testing.
• The intent of this class description is to provide a representative summary of the types of duties and responsibilities that will be required of classifications given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Incumbent may be required to perform additional jobs assigned, other than those specifically presented in this job description.

Minimum Qualifications

Job Based Competencies

Responsibility : Under the direction of and responsible to the Department Head or designated representative. No supervision exercised.

Physical Requirements : This is light work requiring the exertion of 20 pounds of force occasionally and up to 10 pounds of force frequently. The work requires visual acuity to operate computer equipment and for reviewing, checking, preparing and maintaining written and computer files. Manual dexterity is required to operate standard office, data entry, word processing and other computer equipment. Incumbent is required to have sufficient hearing ability to perceive information at normal spoken word levels.

Public Contact : Good interpersonal skills are an essential component of the position. Contacts are primarily with City employees and information systems staff. Contact with other cities and municipalities throughout the state may be required.

Retirement Benefit : The City of Sarasota made the transition to become a Florida Retirement System (FRS) employer effective December 1, 2021. To learn more about what this benefit may mean for you, please visit . Please note that if you are hired to work for the City of Sarasota as an FRS employer, you will be asked to complete a form to certify your FRS status, as there may be an impact to any FRS benefit you are already receiving.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Jake Brown our ADA Coordinator. Jake can be reached via email at Jake.Brown@ or via phone at 941-263-6299. For questions pertaining to general employment or job application status, please call 941-263-6476, or email HR@.