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District Manager - Boston

District Manager - Boston

Tatte BakeryBoston, MA, United States
10 hours ago
Job type
  • Full-time
Job description

The District Manager (DM) leads the operational effort of Tatte by inspiring, supporting, and helping grow cafes within their district. A DM is responsible for recruiting, training, growing, and motivating bakery-café managers that deliver a warm, authentic and inspiring environment for both guests and team members.

As a DM you will provide the café management teams with the tools, training and follow-up necessary to achieve maximum operational and financial performance. DMs are commensurate problem solvers – able to diagnose and solve for the human and operational challenges that come with delivering on the smallest details to uphold and grow the Tatte brand. Successful DMs at Tatte are community ambassadors, skilled people developers, entrepreneurial, great at multitasking and priority management, have high personal standards, and are warm and genuine.

Scope of Responsibilities(included but not limited to) :

  • Ensures the cafés are optimally staffed with talented managers at all levels and activelyrecruits, trains, coaches, motivates, develops and mentors a team of managers as café owners.
  • Demonstrates keenproblem-solvingskills -able to diagnose and fixallopportunities that arise at the field level– andprioritizes store performance issues to ensure that the most pressing issues are addressed first.
  • Modelsauthentic, warm guest experienceand is responsible for instilling great service in team.
  • Demonstratesexceptionalpeople performance managementskills with the ability to identify talent and develop managers and hourly team members by giving timely, honest and ongoing coaching and feedback through one on ones and performance appraisals.
  • Drivesexpertoperationalpractices and standardsandleveragesexisting systems and internal and external best practices as well as developsnew processestodrive greatereffectivenessandefficiency.
  • Monitors and manages the business throughanalysisofmetrics andtrendsacrossdistrictcafesin order todevelop effectivemeans to closegaps between actual performance and companyguardrails
  • EnsuresFood Safetyat all cafes within district, including all food safe processes and standards,and drivesimmediate resolution to any deviation from standard.
  • Interface withcross-functional departmentpartners to ensure seamless communication and coordinationof deployments and change management activities.
  • Creates anenvironmentfosteringtrust,integrity,respect, initiative, accountability, open communication andteamwork.
  • Provides expertise on company policies and proceduresand immediately address any lapses in compliance with corporate policies or local, state and federal laws.

Working Conditions / Essential Functions

  • Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required
  • Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs, and read
  • Able to grasp, reach overhead, push, lift and carry up to 50 pounds

    • Position Requirements :

  • 3-5 years of multiunit experience managing 4 or more high-volume full service and / or polished fast casual restaurants
  • Ability to work well under pressure in afeedback-oriented,fast paced, ever changing work environment
  • Excellent verbal and written communication skills
  • Highly organized with strong attention to detail
  • High integrity and professionalism
  • High School education or equivalent

    • Preferred Skills :

  • Hospitality Education : B.S. in Hospitality Management and / or A.S. Hotel and Restaurant Management
  • Proficient in Microsoft Office including Word, Excel, Outlook
  • Previous experience working with UltiPro, Toast - POS System,CrunchTime / TeamworX
  • ServSafe, Allergen andChokeSaverCertifications

    • Our Benefits and Perks :

  • Competitive pay ($115k-$130k+ / year, depending on experience with annual bonus potential)
  • 401(k) (with a vesting match)
  • Health, dental and vision insurance
  • Vacation time (after 1 year of full-time service)
  • Free employee assistance program services
  • Flexible schedule with no late nights
  • Free drinks and generously discounted meals
  • Exciting potential for growth

    • Join us on our journey to create something special!

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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    District Manager • Boston, MA, United States