Medicare Sales & Customer Service

Location :

Seabrook Village by Erickson Senior Living

We are hiring a Medicare Sales Agent, also known as our Health Insurance Resource Manager (HIRM). The HIRM is the professional insurance resource to community residents and their families on matters pertaining to the Erickson Advantage Health Plan and insurance matters in general.

Erickson Advantage, the health plan created exclusively for residents of our communities, has earned 5 out of 5 stars from the Centers for Medicare and Medicaid Services, for 6 consecutive years.

This role is 32 hours per week, with benefits.  Your schedule can be either 4 or 5 days per week, located onsite at Seabrook.

What we offer

A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values

Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options

PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law

401k for all team members 18 and over with a company 3% match

Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age

30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices

Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones

Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!

Compensation :  $44,000 – 47,000 per year, plus generous sales commissions and eligibility for annual bonus.

How you will make an impact

Review employer group coverage to aid the resident and / or family member to better understand their benefits.

Be knowledgeable of all applicable CMS regulations and guidelines of specific Medicare Advantage Plans.

Create sales events intended to allow new and existing Erickson residents to make sound choices about their health care insurance coverage needs.

Assists residents in further evaluating their employer sponsored or other supplemental insurance options, during Open Enrollment.

Conduct Erickson Advantage (EA) specific marketing activities utilizing CMS approved marketing materials.

Complete all management required reports pertaining to prospect tracking and reporting.

Provide prompt service, i.e., respond to general benefit questions; and resolve inbound questions and concerns in a timely manner.

Provide feedback and escalations to senior management regarding necessary member care or coverage issues.

Fully participate in Community resident prospecting events, help to register prospective new residents; conduct tours; and answer questions about Community activities and amenities.

Participation in Community sponsored events during core hours as well as evenings and weekends.

What you will need

At least 3 years of work experience or relevant coursework

Strong organizational, verbal, and written communication skills

Proficiency in using all Microsoft Office applications

Health insurance license in NJ will be required

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Seabrook is a beautiful 98-acre continuing care retirement community located in Tinton Falls, just six miles from the Jersey Shore. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Seabrook helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.