Hotel Hospitality Agent

DAY PRIOR TO SAILING

• Upon arrival at hotel, contact the front desk or concierge and let them know your schedule
• At table provided by hotel, make sure your sign is visible for guests entering the lobby
• Fold the welcome letters and attach the name stickers
• Greet the guests
• On a "Turnaround Manifest" hi-light a guest's name and write the hotel's room number, and the number of bags for tomorrow's bag pull
• Explain to a guest the time of bag pull, breakfast location (if applicable), check-out time, and transfer to the port departure time

While explaining, hi-light times on the letter

DAY OF SAILING

Specify if wheelchair is needed

Become familiar with your surroundings! Guests expect you to know the restaurants in the area, the layout of the hotel, and tourist attractions if any. Concierge team is your best friend at the hotel!