Casino Host

Description

Job Overview :

The primary responsibility of the Casino Host is to acquire, develop and maintain relationships with VIP customers that lead to increased revenues for the company. All duties are to be performed in accordance with departmental and WCH’s policies, practices, and procedures

Purpose :

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System :

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities :

• Extends complimentary items and services to our guests by analyzing a guest’s play that is within the established guidelines
• Recruits new mid and high level players through various marketing activities such as direct mailers, telemarketing, referrals, on-floor monitoring of play and off-site functions
• Attracts, develops and maintains relationships with target customers through the delivery of personalized service
• Greets and hosts target customers while on property
• Ensures and promotes target customers have a player’s club card in use while on property
• Arranges for appropriate level of complementries during visit
• Arranges and assures execution of special services
• Utilizes HMS as a tool to document, track, and develop pipeline
• Appropriately resolves / deters customer complaints
• Conducts phone marketing to target customers; Invites them to the property or to special events
• Markets and fills promotional events, both hosted and casino related
• Creates an atmosphere of luck and celebrates customer wins
• Must attain goals to meet company objectives
• Other duties and responsibilities as assigned

Job Requirements : (please ensure you meet the listed requirements prior to applying )

Base Pay :

Online applications are accepted at http : / / www.windcreekhospitality.com / Careers .  For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.