Medical Receptionist /Medical Assistant

Job Opportunity At American Family Care

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Front Desk Receptionist / Medical Assistant

We are seeking a person to work at the front desk and back office with a medical assistant background to join our team! As a front desk receptionist / medical assistant, you will be preparing for each patient visit by running realtime eligibility, communicating insurance co-payments and deductibles, preparing charts and placing notes before their arrival, providing routine support alongside nurses and medical staff, and assisting with keeping track of tests and lab reporting to ensure everything arrives on time, and the patient is kept informed on their condition and care. You will also be helping manage the inventory of medical supplies, setting up machines and testing equipment, and cleaning instruments and rooms as needed. The ideal candidate has strong customer service skills, an interest in learning more about the working medical environment and has previous medical office experience.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork, and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely manner, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Prepare for the patient visit, including checking insurance information, pulling charts and notes, as well as setting up medical equipment
• Clean instruments and equipment after use
• Answer phones and field questions about medical issues, identifying visit needs
• Assist nurses and doctors with basic medical care and procedures
• Track lab results, call in prescriptions, and handle basic medical office duties
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Track lab results, call in prescriptions, and handle basic medical office duties
• Other duties and responsibilities as assigned

Qualifications

High school graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.

• BLS Certification or Certified Medical Assistant
• Excellent customer service skills
• Strong attention to detail

American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.

If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.

Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.

We are an equal opportunity employer.