General Manager - Federal Government

Company Overview

Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.

Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology.

Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup.

Promise has grown from serving municipal water utilities to managing large-scale, federally funded programs in some of the nation’s largest states. In 2026, we are expanding into the federal market and seeking a General Manager for Federal Government to build this new vertical into a major growth engine for the company.

The GM will lead the creation and scaling of the Federal Government business unit, including go-to-market strategy, revenue growth, partnerships, and cross-functional coordination. This is a high-impact leadership role for someone who thrives at the intersection of public sector innovation and business building.

• Build a new business vertical, establishing and leading Promise’s Federal Government unit across sales, marketing, and partnerships

• Develop and execute a federal go-to-market strategy aligned with agency needs and funding opportunities

• Own bookings and revenue targets for the Federal Government business unit

• Build and manage partnerships with federal agencies, systems integrators, and strategic allies

• Shape brand and positioning for the federal segment in collaboration with Marketing

• Work cross-functionally across Sales, Product, and Delivery to ensure alignment between market needs and product capabilities

• Partner closely with the CEO and COO on federal strategy, relationships, and long-term expansion

• Implement scalable processes to ensure operational excellence and accountability across the business unit

• 10+ years of experience in federal technology, SaaS, or GovTech

• Deep understanding of federal procurement, budget cycles, and key agencies

• Proven ability to lead sales or marketing teams toward ambitious revenue goals

• Experience managing partnerships with agencies, integrators, or prime contractors

• Strong strategic planning, financial modeling, and communication skills

• Entrepreneurial mindset with the ability to move between strategic and tactical work

• You are energized by building new businesses

• You thrive in environments with autonomy and ownership

• You can navigate ambiguity and bring clarity

• You care deeply about impact and execution

• You prefer rigid structures over flexibility

• You are uncomfortable with change or rapid iteration

• You want to maintain rather than build

• 100 percent employer-paid health coverage

• Generous PTO and sick leave

• Lunch, snacks, and coffee provided

• Company retreats

• Hybrid work environment with four in-office days per week

Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. To request a reasonable accommodation, please email accommodations@joinpromise.com.

Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.

Compensation Range: $250K - $275K