Customer Service Training & Quality Specialist

Customer Service Training & Quality Specialist

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help make people's journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

As our Customer Service Training & Quality Specialist your main responsibilities will be :

• Orientation training and ongoing development of the KC3 Group Members
• Introduce new job functions, document processes, monitor and report results at defined intervals.
• Investigate customer concerns and provide feedback as needed.
• Develop curriculum and document processes, including methods of assessing effectiveness.
• Assist KC3 Supervisor with new Team Members onboarding.
• Responsible for new Team Members training and schedule during the first 4 weeks of employment
• Expected to monitor progress and communicate with KC3 Supervisor
• Provide Team Member support through ongoing training, feedback, and coaching
• Available to Back-up roles when staffing requires or when additional projects are requested.
• Provide team progress reports as assigned and / or requested
• Assist with employee supervision when the Team Lead or KC3 Supervisor is unavailable

The desired candidate will have :

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.

We hire individuals who value culture because we believe culture drives innovation.

Just some of our many benefits include :

The hiring range for this role is $50,800.00 $69,850.00 USD. The compensation package offered will depend on their ability to meet the requirements of the role and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

KONE 50 / 50 Annual Bonus plan based on achievement of company goals and individual goals.

KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.