Senior Full Stack Marketer

Senior Full Stack Marketer

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

We're hiring full-stack marketers who can stretch across the journey : talking to customers, deeply understanding how the product works, shaping positioning and crafting narratives, creating and publishing content, scripting a video, building a landing page, and measuring performance.

These full stack marketers will still work with specialists at times. Specialism isn't dead, it just has a narrower role in modern marketing orgs, supporting fast moving full stack marketers.

We want to break that model. We believe marketing should be faster, more creative, and more connected to the product and the customer. A full-stack marketer here can stretch across the journey : talking to customers, deeply understanding how the product works, shaping positioning and crafting narratives, creating and publishing content, scripting a video, building a landing page, and measuring performance. You'll work directly on product launches, content campaigns, events, and a lot more. You'll collaborate with others, but not in a way that creates gatekeeping or dependency. Full stack Marketers turn ideas into market impact with speed, creativity, and technical depth, and what will matter most is shipping great work. You'll use AI tools to move faster, raise the quality bar, and invent new ways to market.

You don't need to be an expert in everything. No one is. Just like full-stack engineers spike in different layers of the stack, we expect people to have deeper skills in some areas. But you'll be someone who's excited to learn across the whole journey, to try new things, and to take full ownership.

This model is rare at scale, but common at great startups. It's how the best stories are told, and the most interesting work gets out into the world. If that sounds like your kind of energy, we'd love to talk.

We're not looking for years of marketing experience. We're looking for people who match a set of attributes and skills, because we think these are required to do the job, and people with these will love the work.

Attributes we're looking for :

• Ambitious
• Competitive
• Confident
• Curious
• Someone Who Delivers Great Work
• A Hard Worker
• Intellectually Engaged
• Internet-Native
• Someone With Taste
• Technical
• Impatient
• Someone Who Loves Change

Skills we're looking for :

How to apply :

This isn't your typical marketing role, and we're not looking for a typical application. If this resonates with you, show us why.

Pick a product, any product, doesn't have to be Fin. Identify something about it that's good, that has been undermarketed. Build something to market that well : could be anything, for example a video, a landing page, a display ad, etc.

If you're a good match for this role, this exercise should sound like a lot of fun, and you'd spend multiple hours on it.

Include it as a link or attachment to your application.

Benefits

We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us!

The base salary range for candidates within the Greater Chicago Area is $133,700 - $160,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

#LI-Hybrid