Quality Assurance Manager

Quality Assurance Manager

ERMCO (Electric Research and Manufacturing Cooperative, Inc.) is a leading U.S. manufacturer of distribution transformers and engineered electrical solutions serving electric utilities, OEMs, and industrial customers across North America. Headquartered in Dyersburg, Tennessee, ERMCO delivers reliable, high-quality products that power homes, businesses, and communities every day.

With a commitment to safety, operational excellence, and continuous improvement, ERMCO is at the forefront of supporting grid modernization and the energy transition. Our vertically integrated operations, customer-focused culture, and investment in people and technology make ERMCO a trusted partner in delivering resilient, sustainable power infrastructure for the future.

The Quality Assurance Manager is a crucial leadership role within our quality management structure, tasked with ensuring the highest standards of quality across either a specific site or the entire enterprise. This position oversees the development, implementation, and maintenance of quality assurance policies and procedures, aligning with regulatory compliance and industry standards to meet customer expectations. The Quality Assurance Manager will lead a team dedicated to scrutinizing manufacturing processes, product quality, and quality system effectiveness, fostering a culture of continuous improvement and excellence in quality across all operational levels.

Responsibilities

• Develop and oversee the implementation of quality assurance strategies and procedures to ensure compliance with internal standards and external regulatory requirements.
• Lead and manage quality assurance teams, setting clear objectives and KPIs, and ensuring the team's goals align with organizational quality objectives.
• Coordinate with other departments to integrate quality assurance practices into manufacturing processes, product development, and across the supply chain.
• Drive the Non-Conforming Material (NCM) process, ensuring effective identification, documentation, root cause analysis, and implementation of corrective and preventive actions.
• Champion continuous improvement projects utilizing Six Sigma, Lean, or other methodologies to enhance quality and efficiency.
• Oversee the execution of internal and external audits, including ISO certifications and compliance audits, ensuring adherence to quality management systems.
• Analyze quality data and metrics to identify trends, areas for improvement, and implement strategies to address quality challenges.
• Maintain up-to-date knowledge of industry quality standards, regulatory requirements, and best practices to ensure the organization remains at the forefront of quality assurance.
• Facilitate quality training and development programs for all employees to cultivate a strong quality culture within the organization.
• Serve as the primary quality assurance liaison with suppliers, regulatory agencies, and customers, ensuring high standards of quality are consistently met and maintained.

Qualifications

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