Talent.com
Assistant Branch Manager

Assistant Branch Manager

VyStar Credit UnionStarke, FL, US
7 days ago
Job type
  • Part-time
Job description

Assistant Branch Manager

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees.

  • SELECTION PROCESS : As part of our preliminary recruiting process, we kindly ask candidates to complete an online assessment sent to their email from our third-party vendor, HireVue. To be considered, please complete the assessment within the allotted time. If you don't receive it after applying, check your spam folder. Assessment results are valid for 6 months.

Job Summary

The Assistant Branch Manager responsibilities are to coach, develop and lead branch employees to obtain individual, branch and organizational growth goals while delivering unbelievable member service experiences and maintaining operational excellence. This key position is accountable to work with the Branch Vice President to create, implement, and maintain branch strategies aligned with VyStar's objectives in a fast-paced environment. They also develop and implement tactical plans and establish objectives for the branch which are documented in the annual business plan. The Assistant Branch Manager must maintain a high level of participation within the VyStar leadership team and promote, reinforce, and support decisions of the credit union and management. The leader must also establish strong member and partner relationships and engage in community volunteer and leadership opportunities.

Essential Job Functions

  • Partner with the Branch Vice President (BVP) to ensure day-to-day branch operations, choreography, and implementation result in unbelievable service experiences for members and achieve or exceed organizational strategic goals and profitability requirements.
  • Train, encourage, enable, and coach employees to embrace VyStar's Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments to successfully establish, maintain, and grow strong member relationships.
  • Model all VyStar Excellence behaviors while performing job duties.
  • Develop staff for succession planning within the branch network and other lines of business.
  • Work closely with Human Resources and Training to ensure the recruiting and training curriculum are appropriate, timely, and a positive experience for VyStar employees.
  • Assist the BVP by partnering with internal departments dependent upon referrals for success.
  • Establish and validate performance objectives for the branch consistent with VyStar Excellence and branch scorecards.
  • Provide ongoing coaching for direct reports including side-by-side evaluations, Member Assist Call assessments, monthly performance reviews, and career progression discussions.
  • In partnership with the BVP, conduct daily team huddles and weekly sales meetings which include training on products and services and skill practice to increase knowledge and comfort level with making recommendations to members.
  • Prepare and administer performance appraisals for direct reports.
  • In partnership with the BVP, analyze data to determine and implement staffing changes and modifications as needed.
  • Support and participate in all Credit Union initiatives and campaigns.
  • Ensure compliance with regulations, policies, and procedures and perform audits.
  • Adhere to solid risk management guidelines in a highly regulated environment.
  • At applicable locations, collaborate with Branch Operations Analysts to ensure compliance.
  • Exhibit a high degree of integrity, trustworthiness, and professionalism at all times.
  • Work from home during branch closures, such as during disaster recovery events.
  • Actively lead by example through community service supporting the VyStar brand.
  • Create and maintain an inclusive and professional environment where all team members are respected, and diversity is valued.
  • As applicable, support a high school branch and Collegiate employees, including mentoring, training, and development of the student interns, and ensuring sound branch operations and compliance with rules and regulations.
  • Resolve member concerns independently and escalate more complex concerns as appropriate.
  • Provide counseling to members and employees on all financial matters and make appropriate recommendations.
  • Performs other duties as assigned.
  • All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.
  • Job Qualifications

    Education

  • High school Diploma / GED is required.
  • Associate's degree is preferred.
  • Experience

  • 3 + years in a customer service, sales, community service, military service, or leadership role is required.
  • 2 years' experience in a lead role within a financial institution is preferred.
  • Knowledge, Skills & Abilities

  • A congenial attitude, excellent written and verbal communication skills, problem solving skills and the ability to relate well with others are required.
  • Must possess strong teaching and mentoring skills and a commitment to quality service.
  • Must be able to work in a fast paced, changing environment and have a strong desire to assist members in meeting their financial needs.
  • May stand throughout entire shift in order to assist members or other staff.
  • Disclaimers and Work Environment

    Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management.

    The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    As required or requested, may exert up to 50 pounds of force occasionally and / or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.

    Additional Job Description

    Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job.

  • Focus Focus your full attention by carefully listening to and observing your client or member.
  • Connect Consistently be friendly and approachable. Demonstrate you care.
  • Understand Listen empathetically and ask questions. (70% / 30%)
  • Counsel Recommend solutions based on your client's or member's needs and objectives.
  • Advance Ensure that member's expectations were exceeded. Verify necessary follow-up action.
  • VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.

    No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.

    Thank you again for your interest in this position!

    Create a job alert for this search

    Assistant Branch Manager • Starke, FL, US

    Related jobs
    • Promoted
    Assistant Branch Manager

    Assistant Branch Manager

    VyStar Credit UnionMiddleburg, FL, US
    Part-time
    At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement available to a...Show moreLast updated: 14 days ago
    • Promoted
    ASSISTANT MANAGER

    ASSISTANT MANAGER

    Murphy USAGainesville, FL, US
    Part-time
    As one of the largest national gasoline and convenience retailers with more than 1,700 stores in 27 states, we know that without our committed team, we are simply another retailer.Hiring immediatel...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Manager

    Assistant Manager

    Tractor SupplyGainesville, FL, US
    Full-time
    The Assistant Store Manager is responsible for proficiency in all areas of a specialty retail farm and ranch store.The Assistant Store Manager serves as the second in charge of operations to the St...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Manager (P1-1364371-5)

    Assistant Manager (P1-1364371-5)

    Panda Restaurant GroupJacksonville, FL, US
    Full-time
    Panda Express is searching for experienced leaders to join our store management team.Panda is 100% committed to the professional and personal development of our family of associates.That's why we o...Show moreLast updated: 30+ days ago
    • Promoted
    Library Branch Manager - Fleming Island

    Library Branch Manager - Fleming Island

    Clay County Board of County CommissionersFleming Island, FL, US
    Full-time
    Library Branch Manager supervises daily operations of a branch Library.Responsible for the smooth running of the branch, adherence to County and Library policies and procedures, and the training an...Show moreLast updated: 23 days ago
    • Promoted
    Assistant Manager

    Assistant Manager

    BuckleJacksonville, FL, US
    Full-time
    The Assistant in Training (AIT) and Assistant Manager position's primary responsibility is to fulfill our mission statement, "to create the most enjoyable shopping experience possible for our Guest...Show moreLast updated: 30+ days ago
    Clay County Board of County Commissioners Defunct is hiring : Library Branch Mana

    Clay County Board of County Commissioners Defunct is hiring : Library Branch Mana

    MediabistroGreen Cove Springs, FL, United States
    Full-time
    Library Branch Manager supervises daily operations of a branch Library.Responsible for the smooth running of the branch, adherence to County and Library policies and procedures, and the training an...Show moreLast updated: 4 days ago
    • Promoted
    Assistant Manager(03134) - 1560-2 Business Center Dr.

    Assistant Manager(03134) - 1560-2 Business Center Dr.

    Domino's PizzaOrange Park, FL, US
    Full-time
    Now looking for Assistant Managers and General Managers in Training! Could our next All-Star be you? Experience a plus, but not required - skills can be taught. As a Manager for Domino's, you will b...Show moreLast updated: 30+ days ago
    • Promoted
    Service Excellence Manager (Assistant Branch Manager)

    Service Excellence Manager (Assistant Branch Manager)

    Valley National BancorpJacksonville, FL, US
    Full-time
    Responsibilities include, but are not limited to : .Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch. Provides quality customer s...Show moreLast updated: 30+ days ago
    • Promoted
    Branch Manager I - Orange Park, Florida

    Branch Manager I - Orange Park, Florida

    PNCOrange Park, FL, US
    Full-time +1
    At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.We are all united in delivering the best experience for our customers.We work together each day ...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Manager I

    Assistant Manager I

    Family DollarJacksonville, FL, US
    Part-time
    We're seeking an Assistant Store Manager to join our team to help with store operations, customer service, and team development. Duties include, but are not limited to, the following : .Assist with st...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Store Manager

    Assistant Store Manager

    Tommy BahamaJacksonville, FL, US
    Full-time
    Live the Island Life as an ambassador of our brand, representing the season's stylish trends.We look for those who are passionate about growth as we offer a variety of rewarding positions, from sal...Show moreLast updated: 14 days ago
    • Promoted
    Assistant Manager

    Assistant Manager

    Palm Beach TanGainesville, FL, US
    Full-time
    We're all about skin care and beauty; are you? Starting pay $14.Immediate positions available - apply now!.Closed on the Fourth of July, Thanksgiving, Christmas, New Year's Day.Constant Product and...Show moreLast updated: 30+ days ago
    • Promoted
    General Manager - Bench

    General Manager - Bench

    GroundworksJacksonville, FL, US
    Full-time
    Groundworks is seeking talented General Manager's to add to our Bench across our field operations!.The General Manager in Training will be learning the ropes to oversee and coordinate the operation...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Manager I

    Assistant Manager I

    Dollar TreeJacksonville, FL, US
    Part-time
    We're seeking an Assistant Store Manager to join our team to help with store operations, customer service, and team development. Duties include, but are not limited to, the following : .Assist with st...Show moreLast updated: 30+ days ago
    Library Branch Manager - Fleming Island

    Library Branch Manager - Fleming Island

    MediabistroFleming Island, FL, United States
    Full-time
    Library Branch Manager supervises daily operations of a branch Library.Responsible for the smooth running of the branch, adherence to County and Library policies and procedures, and the training an...Show moreLast updated: 5 days ago
    • Promoted
    Assistant Manager (P1-1365243-1)

    Assistant Manager (P1-1365243-1)

    Panda Restaurant GroupJacksonville, FL, US
    Full-time
    Are you craving a career with an industry leader? Panda Express is searching for experienced leaders to join our store management team. Panda is committed to the professional and personal developmen...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Store Manager - Banter by Piercing Pagoda - The Oaks Mall

    Assistant Store Manager - Banter by Piercing Pagoda - The Oaks Mall

    BanterGainesville, FL, US
    Full-time
    Banter by Piercing Pagoda is looking for dynamic, driven and creative individuals to join our team.Are you ready to use your business and sales skills to begin a financially rewarding career? If yo...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Store Manager

    Assistant Store Manager

    Boot BarnGainesville, FL, US
    Full-time
    The Assistant Store Manager is an essential part of the store leadership team and is responsible for collaborating with the Store Manager to cultivate and maintain an environment that supports the ...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Manager (P1-1364365-4)

    Assistant Manager (P1-1364365-4)

    Panda Restaurant GroupOrange Park, FL, US
    Full-time
    Are you craving a career with an industry leader? Panda Express is searching for experienced leaders to join our store management team. Panda is 100% committed to the professional and personal devel...Show moreLast updated: 30+ days ago