Customer Support Engineer

A company is looking for a Customer Support Engineer to manage the technical health of customers and ensure their long-term success with the cyber defense platform.

Key Responsibilities

Oversee and resolve technical support requests and cybersecurity issues

Conduct training sessions for new customer team members and provide deep dives into new platform features

Handle the setup and configuration of new features and specialized functionality for existing clients

Required Qualifications

Bachelor's degree in Computer Science, Cyber Security, or a relevant field, or equivalent experience

2-4 years in a customer-facing Customer Success or Technical Support role

Experience supporting and troubleshooting SIEM and Network Traffic Analysis platforms

Solid understanding of networking fundamentals and Syslog-based log ingestion

Hands-on experience administering and troubleshooting RHEL, Rocky Linux, and Ubuntu systems