Patient Surgery Scheduler (Tucson)

An oncology provider in Tucson, AZ is looking to hire a dynamic, patient-centered Surgery Scheduler to join their exceptional team. You will see up to 80 patients a day (40 in the morning / 40 in the afternoon). You will be responsible for answering all incoming calls, assessing the caller's needs and directing them to the appropriate person. You will schedule new patients, patient referrals, and returning patients in their computer system. You will need to be extremely organized as you will be canceling and rescheduling appointments according to physician schedule changes; notify appropriate clinic personnel. You will obtain and enter all insurance authorization, and correspondence relating to referrals in patients' charts and / or electronic medical records (EMR). You will arrange for patients to have financial counseling as needed. You will also facilitate communication with patients about surgeries or tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed. You will be responsible for follow-up on pre-operative tests to ensure the patient is cleared for surgical procedure and communicate with the physician and patient if further testing is required prior to surgery. It is important that you are empathic when speaking with patients. You will need to be able to handle multiple demands, shift priorities, and demonstrate flexibility.

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• Chemotherapy experience
• Bilingual
• 2+ years of professional scheduling experience in a healthcare environment
• Experience obtaining prior authorizations
• Experience working with insurance providers and networks
• Must have a High School diploma or GED
• Must be extremely organized, detail-oriented, and be able to multi-task
• Must have thick skin and be empathic when talking with patients