Market Research Interviewer

Job Description & Requirements

As a theme park built around a working movie studio, we’re all about lights, camera, action. Working with us means thriving in a fast-paced environment as we work as a team to create a seamless experience for our guests. From Attractions, to Parking, to Wardrobe, to Park Services, and more, here you can be part of a team that helps make memorable moments for our guests each and every day. Join us for a once in a lifetime opportunity.

Be the voice of Universal Studios Hollywood guests as a Field Interviewer, collecting valuable insights that shape strategic business decisions. As a member of the Consumer Insights Field Team, you’ll be responsible for

As a theme park built around a working movie studio, we’re all about lights, camera, action. Working with us means thriving in a fast-paced environment as we work as a team to create a seamless experience for our guests. From Attractions, to Parking, to Wardrobe, to Park Services, and more, here you can be part of a team that helps make memorable moments for our guests each and every day. Join us for a once in a lifetime opportunity.

Be the voice of Universal Studios Hollywood guests as a Field Interviewer, collecting valuable insights that shape strategic business decisions. As a member of the Consumer Insights Field Team, you’ll be responsible for conducting guest satisfaction surveys year-round, ensuring unbiased and high-quality data collection.

In this guest-facing role, you’ll engage with guests from diverse backgrounds, creating a welcoming and approachable atmosphere while gathering essential feedback. Your professionalism, attention to detail, and ability to work independently or collaboratively will contribute to delivering insights that enhance the overall guest experience and support Universal’s commitment to excellence.

Benefits :

• Complimentary admission to Universal Studios Hollywood and all Universal Theme parks
• Earn complimentary tickets for your friends and family
• Discounts on food and merchandise
• Special events for employees (preview nights for new attractions / events)
• Building lifelong friendships
• Resume building workshops
• Growth opportunities
• Wellness programs

Responsibilities :

Ensure interviews conducted are done with the highest level of quality by properly administering each survey without falsification of data and bias.

Perform survey research by using proper interviewing techniques and adhering to strict methodologies and guidelines

Meet assigned quota for survey collection

Record respondent’s answer’s with 100% accuracy, including typing respondent’s verbal answers to survey questions.

Promote and provide extraordinary guest service for both internal and external guests; answer questions, offer information, and provide assistance in a courteous manner.

Understand and demonstrate the proper use of safety practices and ensure department standards are maintained and safety policies for the Park upheld

Monitor and maintain a safe and secure environment for both team members and guests of all ages, following all company guidelines and protocols.

Identify, de-escalate, and resolve conflicts or disturbances professionally and effectively to maintain a positive atmosphere.

Provide a positive and welcoming experience for guests of all ages while maintaining composure during difficult interactions.

Maintain a high level of trust and integrity to promote a safe, secure, and welcoming environment for customers and colleagues of all ages.

Perform other duties as assigned

Qualifications :

Must be 18 years old or older

High school diploma or GED

Customer service experience

Job Demands :

Must be able to walk or stand for extended periods of time

Must regularly lift and / or move up to 25lbs, frequently lift and / or move up to 25 lbs with assistance

The noise level is generally moderate to high

Team Members are subject to a variety of weather conditions, including but not limited to : heat, sun exposure, cold, and inclement weather. Depending on the assigned location, work can be almost exclusively outdoors

Schedule :

Must be available to work at least 4 days per week throughout the peak seasons to include a rotation of mornings, evenings, weekends, and holidays

Pay :

20 per hour

Additional Information :

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles’ Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.