Customer Service Specialist

Tour Specialist

LaSalle Network has partnered with a travel agency located in downtown Chicago to hire a Tour Specialist. The role involves converting client inquiries into bookings by upselling vacations and packages as well as providing customer service to achieve sales targets and foster customer loyalty.

Responsibilities :

• Handle inbound and outbound sales calls to convert inquiries into bookings and upsell add-ons.
• Most of the calls will be inbound (customers calling in already knowing they want to book something, must then sell them on the services).
• Update and maintain accurate customer records, including comprehensive notes to ensure high-quality service.
• Actively promote premium products and services while supporting ongoing marketing initiatives.
• Collaborate with various teams to ensure exceptional customer experiences and resolve any issues.

Requirements :

1+ years of experience in retail, upselling, or sales If this role matches your professional background, please apply today!

LaSalle Network is an Equal Opportunity Employer m / f / d / v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.

LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided.