L2 MSP Technician

We are an Ohio-based MSP company specializing in comprehensive IT services for enterprises of all sizes.

From desktop to server, network, and telecommunications solutions, we're trusted partners dedicated to helping businesses achieve their goals while optimizing IT investments and minimizing costs.

The Role :

• Join our dynamic team as an L2 MSP Technician, where you'll be in charge of escalations from our junior helpdesk team members and provide advanced technical support to our valued clients.
• We're seeking a seasoned IT professional who not only sees the bigger picture but also exhibits a genuine commitment to service – someone who willingly goes above and beyond to ensure exceptional service delivery, whether it's resolving technical issues or aiding colleagues and clients alike.
• We value career-driven individuals who are passionate about honing their skills and advancing within the industry, with the potential to grow into Subject Matter Experts (SMEs) in a particular skill or discipline.
• If this sounds like you, we would love to have you on our team.
• Let's work together to create a significant impact, not only within the IT industry but also in our community.

Responsibilities :

Client Onboarding Client communications and interactions, remotely and in person Detailed documentation of issues and resolutions Qualifications :

VLANs) Knowledgeable in networking LAN / WAN concepts, structure, and equipment – understand VLANs, configuring switches Advanced Firewall Troubleshooting experience HR Information :

Fuel Stipend for local travel Professional Development Training Program Full-time, in Office (8 :