Call Center Agent (Guatemala)

Call Center Agent

This is a remote position.

The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.

Duties and Responsibilities :

• Responsible for managing a whole lot of incoming and outgoing calls in the operations.
• Identify the needs of client and find solution to it.
• Answering inbound calls, converting them to leads, and later to towing jobs.
Working Conditions :
• Remote
• Shift-based in a Call Center that works 24 / 7.
• Pacific Time Zone

Requirements :

1. Computer Specifications

Minimum Intel Specs

Processor : Core i7 8th generation (and above)

Core i5 10th generation (and above)

RAM : Minimum of 12 GB

Storage : 128 GB SSD or higher

Graphics : 2 GB graphics memory

Minimum AMD Specs

Processor : AMD Ryzen 5,7,9 (Minimum series 3600)

RAM : Minimum of 12 GB

Storage : 128 GB SSD or higher

Graphics : 2 GB graphics memory

Macintosh Specs

Processor : Core i7 / i5 / M1 / M2

RAM : Minimum of 12 GB

Storage : 128 GB SSD or higher

Graphics : 2 GB graphics memory

2. Main Internet Speed Requirement

Jitter : below 10ms

Latency : below 160ms

Upload : more than 25mbps

Download more than 40 mbps

Using internet speedtest :

VoIP Speed Test | 8x8

Aircall's VoIP Speed Test | Aircall

VoIP Speed Test : Check Your Network Reliability (getvoip.com)

3. Power Backup

A reliable power backup that could sustain a minimum of 8 hours (full shift)

Examples : Generators / / Solar Panels / / Portable power inverters etc. (UPS is not enough)

4. Internet Backup (Secondary internet)

Jitter : below 10ms

Latency : below 160ms

Upload : minimum of 25mbps

Download : minimum of 25mbps

Power and Internet Backup is a MUST.