Operations Manager

Operations Manager

Are you a B2B sales or account manager with an strong track record of success building and managing sales / account management teams? Do you enjoy a culture that rewards based on performance? If you said yes, City Wide would like to hear from you!

City Wide, the nation's leading management company in the building maintenance industry, is seeking an Operations Manager to join our successful team. In this position, you will serve the City Wide Facility Solutions - Hampton Roads, one of more than 100 markets covered across the United States and Canada.

City Wide Facility Solutions is a leader in the building maintenance industry, with locations that serve communities across the U.S. and Canada. Our company mission is to create a ripple effect...by positively impacting the community of people we serve. Our vision is to be the first choice for our clients, contractors and employees. Our values of community, accountability and professionalism are how we model success. At City Wide, you will find a high-energy work environment that rewards performance within a collaborative, inclusive and fun environment. Are you ready to join?

What you will do...

• Effectively manage, develop, and lead a team of Facility Solutions Managers (FSMs) that support our clients.
• Responsible for achieving annual revenues and profits, managing expenses, Independent Contractor (IC) margins, managing temporary labor (if applicable) and meeting / exceeding overall financial management of the operations of services offered
• Responsible for identifying, hiring and training all operational employees, including but not limited to, FSM's and Night Managers.
• Develop and maintain positive client relationships and achieve client retention above 90%.
• Develop and maintain impactful, professional relationships vendors and Independent Contractors.
• Ensure ICs are compliant with requirements to service City Wide clients and ensure they meet clients' scope of work.
• Responsible for promoting and drive cross-selling opportunities with the sales team and drive non-janitorial services.
• Responsible for participating in all new client starts for duration of new start.
• Responsible for ensuring building inspections are completed, followed-up with and all client data is maintained in CRM.
• Responsible for people development ensure all 60-day reviews, Level 5 meetings and annual reviews are completed with operational employees.
• Work in the field with FSMs each week and participate as backfill to the FSM as needed.
• Travel within market, up to 50%.