Service Manager - Louisville, TN

Service Manager - Louisville, TN

Attention Military Affiliated Job Seekers : Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps.

Our Service Manager position is responsible for managing and optimizing shop work schedules and assigning service technicians to work orders. You will also provide direction and guidance to service technicians in equipment repairs, coordinate field service schedules, oversee and manage the logistics of equipment pickup and delivery. You must harbor and cultivate an extreme ownership and customer obsessed attitude where you are a champion of your position and customer service is our top priority. Be an effective team builder and create a positive work environment. Essential Duties and Responsibilities (not in order of priority) :

• Supervising all Service Department personnel and all work orders
• Monitors pick-up and deliveries of equipment, customer satisfaction, provides scheduled training needs.
• Reports shop goals, hiring suitable candidates, develop service marketing programs.
• Responsible for department financials and budgeting.
• Performs other related duties as required.
• Maintain regular on-site attendance.

Education, Skills & Knowledge Preferred : 5 plus years in heavy duty construction and forestry equipment preferred. Comfortable making cold calls, computer skills, organizational and communication skills.

Benefits : Paid Time Off-80 Hours in the first year! $1500.00 Employee referral program. $150.00 annual Work Boot allowance. $200.00 annual Prescription Safety Glasses allowance. 6 Company Paid Holidays. Medical, Dental, Vision, Short and Long-Term Disability Insurance. 401K with Employer match. $50,000 company paid Life Insurance Policy. Family Owned. Uniforms are provided and cleaned at no charge. Additional income available. (Safety Bonus, Online Training Modules). Supportive Management team and opportunities for advancement. Ability to thrive in the McCoy Construction & Forestry family culture. Flexible work schedule. Support talent recruitment efforts.