Veterinary Practice Business Manager

Veterinary Practice Business Manager

The Business Manager is responsible for the operation and administration of the MSPCA-Angell West facility. The position requires a sound understanding of all MSPCA-Angell program goals, a detailed knowledge of support staff job descriptions, and implementation and relationship to program goals. The position encompasses financial management, staff management, facilities management, and local public relations and development. Strong communication skills are also expected. Responsible for overseeing the Client Care Specialist (front desk) and Client Liaison (call center) support staff and collaboration with all MSPCA-Angell programs.

The Business Manager will demonstrate, model and inspire others to embrace and live the organizational values of Compassion, Integrity, Collaboration, Excellence, Service and Positivity in carrying out day to day tasks as well as in interactions with others. Kindness and care for animals and respect for the client are the cornerstones of this hospital and organization. All employees are expected to be good financial stewards to preserve our long term ability to carry out our mission to help animals as a non-profit organization.

Some duties to include :

• Lead and co-manage the operations of the MSPCA-Angell West facility with the Chief of Staff (CoS), Chief Medical Officer (CMO), and Technician Manager, including services, non-veterinarian personnel, finances, plant management, and public and community relations.
• Assist Angell West Chief of Staff with recommending short and long term strategic plans for the MSPCA-Angell West programs.
• In conjunction with other staff, ensure that MSPCA-Angell West maintains high standards for patient care.
• Oversee the MSPCA-Angell West facility management, including the buildings and grounds, building equipment, office equipment and all associated warranties, maintenance contracts, and scheduling of preventative maintenance and service / repair visits. Ensure that the facility operates in a safe and efficient manner, as both a work environment, as well as a public facility, as defined by OSHA standards and in keeping with the Society's policies and procedures. Track all maintenance (expected and unexpected) and PMs on maintenance logs and file service reports. Work with the Environmental Health & Safety Specialist to maintain a safe environment and address concerns.
• Handles all capital purchases and client service related purchases. Advise and assist the Technician Manager with ordering supplies and equipment for the hospital and maintaining adequate stock.
• Direct and oversee staff development and maintenance of a complete training / support manual related to all departments / services.
• Work with the CMO and CoS to evaluate service and product fees, ensure that all fees are being captured according to established policies.
• Maintain the MSPCA-Angell West transport van and coordinate maintenance, service, and repairs as needed. Ensure annual vehicle inspection is completed on time, and up-to-date documents (such as vehicle registration and roadside assistance) are easily accessible in the van. Work with HR to add all new Client Care Specialist (CCS) and Emergency / Critical Care (E / CC) employees to the auto insurance policy.
• Train and support the Client Services Supervisor (CSS) and collaborate with them to ensure the tasks below are completed.
• Manage vendor invoices : review for accuracy, code and file, and submit for payment. Investigation and adjustment of client invoices when warranted. Monthly review of open client invoices. Monthly submission of VISA report for hospital credit card. Submit and file debit slips and expense reports as needed for employee reimbursement.
• Weekly preparation of Angell West cash / check deposit and addressing any variances noted by the Accounting department daily. Oversee front desk cash handling and ensure adequate change is available.
• Recruit and on-board new team members for the CCS and CL teams.

Compensation : Salaried Position $80-$90k a year

Please note that candidates with additional experience or credentials may be eligible for compensation aligned with their qualifications.

What You Need :

Minimum bachelor's degree required. A minimum 3 years of experience in customer / client service with at least 3 years of direct supervisory experience. Administrative experience preferred, experience working in a veterinary setting preferred.

Who We Are :

MSPCA-Angell West, a non-profit 24-hour emergency and referral satellite hospital in the west suburbs of Boston, was opened in early 2014 by Angell Animal Medical Center. The hospital is over 20,000 square feet and is located 10 miles west of Boston in Waltham.

Angell West provides a unique opportunity to practice in an intimate client-focused setting, but with numerous amenities from the larger MSPCA-Angell Boston hospital as support. We are a values based organization with a focus on client service, patient care and life-work balance.

Our compensation package includes health, dental and life insurance, 403(b) retirement plan with an employer match, tuition reimbursement, free uniforms, an annual shoe allowance, paid holidays, sick and vacation time, employee discounts for pet health care, pet food and free on-site parking!