DIR CUSTOMER PROGRAMS

Director Customer Programs

Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and company from the people up committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As Director Customer Programs, you will lead strategic, cross-functional initiatives that drive operational excellence and customer satisfaction. This role combines client-facing program leadership with internal program initiative execution, ensuring the successful delivery of complex, multi-disciplinary programs. You will serve as the primary point of contact for clients, manage internal program scope and performance, and foster collaboration across teams to align outcomes with business priorities.

The Main Responsibilities

Client & Program Leadership

• Serve as the primary liaison for clients, ensuring end-to-end program delivery and satisfaction.
• Develop and manage detailed program plans (both internal and external) including scope, schedule, budget, risks, and dependencies.
• Lead cross-functional teams to deliver high-quality outcomes aligned with customer and business goals.
• Oversee change control processes and implement approved changes efficiently.

Strategic Alignment

Performance Monitoring & Risk Management

Communication & Collaboration

What We Look For in a Candidate

Bachelor's degree in engineering, business, or a related field.

10+ years of experience in program management, ideally within technology or telecommunications.

Certification in program management (e.g., PMP, MSP, PgMP).

Experience with fiber networks is strongly preferred.

Proven success managing large-scale, complex, and multi-disciplinary programs.

Strong stakeholder engagement and cross-functional collaboration skills.

Deep understanding of program management methodologies, tools, and best practices.

Excellent communication, leadership, and conflict resolution abilities.

Ability to adapt to changing requirements and work under pressure.

Strong organizational and prioritization skills to meet tight deadlines

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $149,084 - $198,779 in these states : AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $156,539 - $208,718 in these states : CO HI MI MN NC NH NV OR RI $163,993 - $218,657 in these states : AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.