Retail Manager / Store Manager (Home Furnishings)

Retail Leadership Associate

You're a passionate retail store manager with a focus on customer service and leading high-performing and engaged teams. Come, bring your passion for leadership to a retail culture that is different by design!

We are seeking a dynamic and strategic Retail Leadership Associate to join our leadership team in our Oakbrook showroom. As a Retail Leadership Associate with Room & Board, you'll lead and mentor a team of high-performing design and sales professionals, guiding them to deliver exceptional customer experiences. You will balance strategic thinking with hands-on engagement, leading with empathy and rigor. While driving operational excellence, you'll spend time on the floor interacting with customers and design associates.

This position requires an agile leader comfortable navigating both the big picture and the details. You'll work with a 3-person leadership team, inspiring and managing a team of approximately design / sales, visual merchandising, and inventory associates in our over 18,000 sq. ft. flagship metro showroom, a vital part of the community since 1997. Together, you'll help create an environment that blends inspirational room settings, home dcor, and a full-service design center.

Schedule :

Tuesday-Saturday, with Sundays and Mondays off or Sunday-Thursday with Fridays and Saturdays off (rotation and hours vary to meet the needs of the business)

Showroom location :

2525 West 22nd Street

Oakbrook, IL 60523

Our showroom hours :

Monday - Friday : 11 a.m. - 7 p.m.

Saturday : 10 a.m. - 6 p.m.

Sunday : 11 a.m. - 6 p.m.

As a Retail Leadership Associate, you'll share your talents in the following ways :

As a Retail Leadership Associate, you'll be expected to think strategically while also engaging directly with customers and design associates on the floor. You'll use your deep understanding of customer needs and the Room & Board product assortment to maximize the showroom experience. Passionate about our design aesthetic, you will integrate it into the customer experience and create memorable store events that not only deepen relationships with existing customers but also attract new ones. You will be a key player in developing and executing a strategic business plan, adapting to the ever-changing needs of the market.

The experiences you'll draw from and the qualifications you'll bring as a Retail Leadership Associate :

• A minimum of 5 years of leadership experience in a customer-centric retail environment, with a proven track record of leading high-performing teams. Experience managing multiple stores is a plus.
• A proven ability to coach and develop talent, with a focus on mentoring and cultivating leadership skills in your staff members. You are dedicated to enriching the lives of your team by helping them grow both personally and professionally.
• A strong ability to manage details and stay organized while maintaining high standards, with a belief that your success is directly tied to the development of the team you lead. You know that people development and empowering your team is key to achieving your goals.
• A passion for working on the sales floor, engaging with customers, and fostering relationships. You are hands-on and always ready to be in the trenches with your team.
• A communication style that inspires and motivates. You set clear expectations, provide timely and specific feedback, and recognize staff achievements in meaningful ways. You lead with transparency, explaining the rationale behind decisions and ensuring the team understands the impact of those choices.
• A champion for the business, you build strong relationships with partners outside your store and educate them on market trends, collaborating to drive success across all areas of the business.

What you'll find as a Retail Leadership Associate :

Room & Board is a modern furniture and home decor retailer committed to creating beautiful, well-made products while providing exceptional customer service. Our mission is to help people create homes they love through timeless designs, sustainable practices, and a focus on quality craftsmanship.

Room & Board is an equal employment opportunity employer. Our policy is not to unlawfully discriminate against any applicant or staff member on the basis of age, race, color, sex, sexual orientation, gender identity or expression, religion, national origin, disability, or any other consideration made unlawful by applicable federal, state, or local laws. We also prohibit harassment of applicants and staff members based on any protected category, characteristic or status. It is also our policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.