Manager, Business Operations

Description

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Essential Responsibilities:

• Lead complex projects of diverse scope to optimize operational processes.
• Participate in complex problem resolution and determine methods and procedures for new assignments.
• Drive global process improvements within the organization.
• Provide oversight and support for planning and management of financial, budget, and headcount targets.
• Act as a liaison between business leadership, staff, and other key partners.
• Influence the quality, efficiency, and effectiveness of business processes.
• Utilize internal and external data to provide actionable insights for business growth.

Expected Qualifications:

• 6+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

Enterprise Operating Cadence, Governance & Accountability

• Evolve the enterprise operating cadence across planning, in-year governance, performance reviews, and executive forums.
• Integrate planning, financial, and operational inputs into a coherent governance model that supports decision-making, execution tracking, and accountability.
• Define clear expectations for inputs, outputs, timing, and ownership across planning and governance processes.
• Ensure follow-through on strategic and operational decisions by enabling structured tracking, reviews, and escalation mechanisms.

Planning, Execution Tracking & Performance Management

• Support annual and multi-year planning while also enabling ongoing, in-year performance management against strategic priorities and targets.
• Help leaders understand progress against commitments by improving how execution is tracked, reviewed, and discussed in governance forums.
• Partner with finance, business partners, tech and key functional partners to identify gaps between plans and outcomes and surface insights that inform corrective actions or strategic adjustments.

Reporting, Insights & Decision Support

• Improve enterprise reporting by ensuring the organization is focused on the most decision-relevant metrics, presented at the right level of detail and cadence.
• Identify where existing reporting falls short (too late, too detailed, or misaligned to decisions) and design improvements.
• Develop concise, executive-ready narratives that connect performance data to strategic choices and recommended actions.

Process Design, Tooling & AI Enablement

• Translate evolving strategies and operating models into structured, repeatable processes that support planning, governance, and execution.
• Identify and implement tooling improvements that streamline workflows, reduce manual effort, and improve transparency across planning and reporting.
• Apply an AI-first lens to reporting, documentation, and workflow management --leveraging automation and copilots to accelerate insight generation and reduce cycle time.
• Contribute to the evolution of the enterprise tooling ecosystem supporting integrated planning and performance management.

Playbooks, Enablement & Communications

• Develop and maintain playbooks, SOPs, and guidance materials that clarify how planning, governance, and performance management operate.
• Create enablement materials and training to support adoption of new processes, tools, or reporting approaches.
• Partner with Communications and Chief of Staff teams to reinforce priorities, align messaging, and support leadership communications.

Change Management & Continuous Improvement

• Lead change management for new or enhanced planning, governance, reporting, and execution processes.
• Act as a trusted partner to Business Units and functional teams, incorporating feedback to improve usability and effectiveness.
• Promote a culture of operational rigor, transparency, and accountability through consistent processes and clear performance discussions.

Qualifications

• 5+ years of experience in operations, business operations, finance, analytics, enablement, or change management roles in large, matrixed organizations.
• Demonstrated ability to operate end-to-end across planning, in-year governance, execution tracking, and reporting.
• Strong analytical and synthesis skills, with experience translating data into insights and recommendations for leadership decision-making.
• Proven ability to bring structure to ambiguity and design scalable operating processes.
• Strong executive presence and communication skills; comfortable presenting insights and recommendations to senior leaders.
• Advanced PowerPoint skills; experience working with dashboards and performance metrics.
• Hands-on experience using AI tools to improve workflows, reporting, or insight generation.
• Background in finance, analytics, or data strongly preferred; experience with BI tools (Tableau, Power BI) is a plus.
• Experience with planning, reporting, or workflow tooling is a plus.

Subsidiary:

PayPal

Travel Percent:

0

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The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:

Primary Location | Pay Range:

San Jose, California | ($109,000.00 - $156,200.00 Annually)

Additional Location(s) | Pay Range:

Chicago, Illinois | ($95,500.00 - $141,900.00 Annually) Austin, Texas | ($95,500.00 - $141,900.00 Annually) Scottsdale, Arizona | ($94,000.00 - $134,750.00 Annually) Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit .

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at .

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please .

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.