User Experience Lead

Description

WTW is seeking a strategic and creative User Experience Lead to drive the development of user-centered digital experiences that reflect and elevate our global brand. This role sits within the Corporate Marketing Digital Team and is responsible for shaping the UX vision and its design execution across our broader digital platforms and the WTW digital design system.

The User Experience Lead will own and evolve the WTW digital design system ensuring its effective application across the corporate website as well as marketing and brand materials. This role blends system-level thinking with hands-on design applying strategic principles to both broad frameworks and individual experiences. The User Experience Lead also provides strategic input for our brand maintaining a focus on inclusive design strategies and accessibility.

Key Responsibilities

• Define and lead the UX and UI strategy across WTWs digital ecosystem integrating brand identity accessibility front-end libraries and user needs and journeys.
• Lead and actively contribute to the design and delivery of intuitive engaging and accessible digital experiences combining strategic oversight with hands-on involvement in developing design concepts user flows and system architecture.
• Lead a small agile teamincluding a front-end developer and a UX / UI designerfostering collaboration innovation and high-quality execution.
• Collaborate closely with brand creative business marketing and technology teamsas well as external agencies and third-party partnersto ensure cohesive and consistent user journeys across all touchpoints.
• Lead UX research initiatives to uncover insights and inform design decisions.
• Establish and maintain UX standards design systems and best practices to support scalability and consistency.
• Monitor performance metrics and user feedback to continuously optimize digital experiences.
• Integrate AI-driven tools and technologies into UX workflows to improve efficiency enable predictive user experiences and support intelligent automationapplying emerging capabilities to inform strategic decisions and drive innovation

Tools & Platforms

Design Tools :

The User Experience Lead will leverage a suite of industry-leading platforms to deliver consistent high-quality digital experiences. These include Figma for collaborative interface design Adobe Creative Cloud for visual asset creation Zero Height for documenting and sharing design standards and design systems and component libraries to ensure consistency across touchpoints. Accessibility is supported through tools like NVDA while Azure DevOps and Microsoft Teams enable agile collaboration across teams and vendors.

Marketing Technology Stack :

To support data-driven decision-making and seamless digital engagement the role utilizes tools such as Google Analytics for performance tracking Sitecore XM Cloud for content management and governance and Marketo for marketing automation and email / form design. These platforms help ensure cohesive user journeys and measurable impact across web mobile and emailchannels.

Responsibilities

Qualifications

Qualifications

Experience integrating AI-driven tools and technologies into design workflows including applying artificial intelligence for predictive user experiences and intelligent automation

This position will remain posted for a minimum of three business days from the date posted or until sufficient / appropriate candidate slate has been identified.

Compensation and Benefits

Please note that salaries may vary for different individuals in the same role based on several factors including but not limited to location of the role individual competencies education / professional certifications qualifications / experience performance in the role and potential for revenue generation (Producer roles only).

Compensation

This role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply) :

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers we will consider for employment qualified applicants with arrest and conviction records

If the position allows for flexible working :

At WTW we trust you to know your work and the people tools and environment you need to be successful. The majority of our colleagues work in a hybrid style with a mix of remote in-person and in-office interactions dependent on the needs of the team role and clients. Our flexibility is rooted in trust and hybrid is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

EOE including disability / vets

Key Skills

Computer Science,user experience,User Interface,SME,CSS,Interaction Design,Windows,Android,Usability Studies,Visual Design,HTML,User Research,JavaScript,Web Services,Wireframes

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 100000 - 130000