About Us : Please visit our website to learn more about our clinic : www.ptpofla.com
Pediatric Therapy Partners is seeking a dynamic, high-energy Intake Coordinator to serve as the welcoming voice of our organization. In this essential position, you will be the first point of contact for families seeking our services, playing a critical role in guiding them from referral to their child's first evaluation.
Requirements :
- Hours : 7 : 30AM to 5PM, Monday through Thursday, Fridays 8AM to 12 noon.
- Excellent communication skills, both verbal and written, with the ability to build rapport and trust quickly.
- Strong organizational skills and attention to detail, capable of managing multiple priorities without sacrificing quality.
- A team player who embraces our mission and contributes positively to our culture.
- Prior experience in a customer service, sales, healthcare intake, or scheduling role is highly desirable.
Key Responsibilities :
Serve as the primary point of contact for new patient referrals, delivering exceptional customer service through phone calls, emails, and in-person interactions.Communicate clearly and compassionately with families, answering questions, addressing concerns, and explaining the evaluation and therapy process.Collaborate closely with our clinical and administrative teams to facilitate a seamless experience for patients and families.Exceed conversion goals by consistently moving referrals through the scheduling process.