New Patient Coordinator

New Patient Coordinator

Position Summary

The New Patient Coordinator manages all incoming referrals for new patients of the Advanced Thoracic Oncology Center. All incoming documentation is reviewed for appropriateness and, once complete, a new patient chart is created. Along with the provider(s) the Coordinator will determine the appropriate date and time of the first appointment. Patients are called and sent new patient packets to be completed and returned. Other duties include review and management of daily clinic schedule to ensure appropriate patient volumes per provider standards.

Education

None required

Experience

2-3 Years Medical Office - Required

License & Certification

None Required

Core Job Functions

• Perform patient and provider scheduling activities according to SOPs to include but not be limited to clinic visits, referral visits, diagnostic and other treatment visits. Maintain clinical schedule to assure appropriate patient flow per medical staff's expectations and guidelines. Contact patients to reschedule appointments as needed.
• Follows steps outlined by the practice to process new patient referrals timely and accurately. Maintains the referral tracking system. Prioritizes patient scheduling based on clinical documentation and provider communication. Schedules appointments in accordance with provider defined template. Calls patients to schedule appointments, discuss items needed prior to initial visit, and sends out new patient paperwork packet. Confirms new patient appointments 48 hours prior to scheduled visit. Documents physician practice, and patient interactions according to practice protocol. Provides referring physician office with updates regarding referral and appointments until the process is completed.
• Review all incoming documentation for patient referrals. This requires a knowledge of the all the necessary documentation needed for each type of patient referred. Determine with accuracy the appropriateness of the demographic and insurance information. Call the referring provider when necessary for additional records. Accurately create a patient chart. All this needs to be accomplished within 48 business hours of receipt.
• Meet with the provider(s) as needed to determine the order in which new patients are to be scheduled. Accurately schedules all appointments within the agreed upon time frame and calls the patient to confirm appointment and send out packets to each patient to be completed. This will be completed within 48 hours of medical review.
• Phones are answered in a timely and courteous manner. Accurate information is provided, taken from caller and delivered to the appropriate recipient.

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