Client Relationship Manager Commercial Lines

Client Relationship Manager

The Opportunity :

Our service team plays a vital role in ensuring our clients receive the service they need to properly manage their insurance policies. You are the facilitator of positive and effective relationships with our valued clients and our insurance partner carriers.

Responsibilities :

• Manage the entire account-service process.
• Market to carriers.
• Prepare quotes and proposals.
• Assist with client presentations.
• Maintain renewal controls on expirations and binders.
• Coordinate premium financing and the collection of premiums, as needed.
• Assist with retention of client accounts.
• Identify existing customer needs and make appropriate recommendations. Handles telephone calls and / or emails with professionalism and follow up on any action needed related to each transaction.
• Maintains client files within the agency's automation system to ensure proper documentation.
• Be familiar and follow specific Company and Agency guidelines in marketing new business applications, renewals, and processing existing policy changes.
• Greet clients and prospective clients extending courtesy, kindness, determine their needs, and direct them to the proper office.
• Be familiar with and follow agency E&O guidelines.
• Assist producers and managers with any special projects or requests.
• Participate in seminars and classes for skill and knowledge development.
• Maintain open communication with department and office personnel to build teamwork and efficiency.

Compliance :

Miscellaneous Other Duties :

Requirements :

Minimum Qualifications :

Physical Requirements :

Light Work - exerting up to 20 pounds of force occasionally, and / up to 10 pounds of force frequently, and / or a negligible amount of force constantly to move objects. Reaching, grasping, repetitive motions, stooping, crouching, standing, walking, lifting, climbing, kneeling, talking, hearing, pulling, pushing, thinking, concentrating and interacting with others.

You should be capable of performing in a reasonable manner, with or without reasonable accommodation, the activities involved in this job. A description of the activities involved in this job are listed above.

Machines Used :

Computer, scanner, fax, copier, and telephone.

In-House Training Requirements :

Continue on-going training for department operations, policies and procedures.

Normal working days are Monday through Friday~40 hour work week. However, work on some Saturdays, Sunday or holidays may be required by your supervisor.

Note : The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Platte Valley Companies is an EEO / Affirmative Action Employer and an "At Will Employer".