Major Incident Manager

A company is looking for a Major Incident Manager (Remote).

Key Responsibilities

Lead and coordinate the response to major IT incidents, involving relevant teams and stakeholders

Maintain clear communication with internal teams, leadership, and external parties throughout the incident lifecycle

Document actions taken during incidents and prepare post-incident reviews to identify root causes

Required Qualifications

Strong analytical thinking with the ability to make informed decisions under pressure

Proven leadership skills in managing cross-functional teams in high-stress environments

Technical acumen in SaaS operations, IT infrastructure, and service management frameworks

Familiarity with observability tools and data interpretation

Time management skills to prioritize tasks and manage multiple incidents simultaneously