Account Opening Sr. Technical Support Consultant - fintech

Job DescriptionJob Description

Design, develop, test, implement and maintain web-based software applications using various internet technologies.

Plans, reviews and completes the site architecture and the navigational user interface for assigned projects

Ensures the user experience is formulated to achieve client goals and objectives.

Communicate project status (progress, delays, and completion) reliably and accurately through appropriate tools and processes.

Application start-up assistance and staff training support for client projects.

Perform various configuration tasks for financial institution clients individually and within a team to maintain, support and enhance the fiVISION products, sites and delivery mechanisms.

Provide level 3 technical support through online, email and phone channels.

Interacts with clients and troubleshoots issues to provide a high level of customer satisfaction.

Proactively manages the client interaction to effectively resolve issues. Enlists support from others as appropriate or required.

Other duties as assigned

Company DescriptionThis is a wonderful collaborative environment to apply and grow your technical problem-solving skills. Learn, grow, and get help from a team that has others' best interests at heart, plus a unique work-life rhythm opportunity.Company DescriptionThis is a wonderful collaborative environment to apply and grow your technical problem-solving skills. Learn, grow, and get help from a team that has others' best interests at heart, plus a unique work-life rhythm opportunity.