IT Help Desk Specialist

We're looking for a friendly, resourceful IT Help Desk Specialist with 2-3 years of hands-on experience supporting both Apple (70%) and Windows (30%) environments. The ideal candidate is someone who enjoys helping others, solving technical challenges, and keeping systems running smoothly in a fast-paced creative environment.

Key Responsibilities

• Provide responsive, professional IT support via email, M365 Teams chat, and phone , ensuring a positive experience for every employee.
• Troubleshoot and resolve issues related to macOS, Windows, Microsoft 365, Adobe Creative Cloud , and various hardware, software, and network components.
• Manage employee onboarding and offboarding , including device setup, account provisioning, and training on IT tools and best practices.
• Maintain accurate inventory of laptops, peripherals , and ensure equipment is properly configured and up to date.
• Create / update IT "How To Documentation"
• Escalate complex issues to senior IT staff or vendors as needed, ensuring smooth handoffs and clear communication.
• Assist with departmental projects such as software rollouts, security initiatives, and process improvements.
• Proactively identify and suggest ways to improve IT processes, workflows, and user experiences.

What We're Looking For