Desktop Support Specialist - New York City

Our enterprise-level client is seeking to add multiple Desktop Support Specialists to the team in New York City. Please see below for full details-

Job Notes :

6-month contract / extensions possible and perm conversion are possible, but not guaranteed

Onsite in New York City - on Vesey St. in New York, NY 10281

Candidates with Financial Sector experience preferred.

Strong customer service skills required.

Pay Rate = $25-27 w2 per hour plus benefits

Schedule - Must be available for both shifts 8 : 30am-5 : 30pm & 1pm-10pm Monday - Friday, with occasional OT opportunities in the evenings and weekends.

From the client : Must have IMAC (Install, Add, Move, Change) experience, PC Imaging, and Inventory Management at minimum to qualify.

Position Overview :

We are seeking a reliable and customer-focused Desktop Support Specialist to provide onsite support at a one-person site, backed by a remote team of 25+ peers for collaboration and training. The role includes handling day-to-day IT support needs in a Windows environment, with a strong focus on hardware replacement, device imaging, and user support.

Key Responsibilities :

• Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities
• Reimage and deploy PCs as part of refresh or break / fix processes
• Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
• Support users with Office 365 applications and Windows OS issues
• Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
• Collaborate remotely with team members across other locations to resolve complex issues
• Perform basic hands-and-feet network support : check switch power status, create console sessions as directed
• Ensure timely and professional communication with end users and team leads

Technical Environment & Minimum Requirements :

Nice to Have :

Certifications :

Why Work with Merge IT?

We don't just connect people with jobs, we connect top IT talent with game-changing opportunities at some of the biggest names in tech, finance, healthcare, and more. Our team is passionate about helping you land the role that propels your career forward.

Let's Stay Connected

Want insider access to hot jobs, career tips, and industry trends? Follow us @MergeITLLC on Instagram, Facebook, and Twitter, or check us out here : You'll be the first to know when that perfect role opens up.

Be You. With Us.

Merge IT is an equal opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law.

Your next opportunity starts here. Let's make it happen.