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Team Lead

Team Lead

Planet FitnessMaple Grove, MN, US
30+ days ago
Job type
  • Full-time
Job description

Team Lead

Responsible for assisting in the oversight of gym operations to ensure positive member experience.

Essential Duties and Responsibilities :

  • Assist in training and developing staff.
  • Assist in member service oversight making sure all staff provide great customer experience.
  • Very involved in front desk related tasks :

Answering phone calls in a polite and friendly manner to assist with questions or concerns.

  • Taking info calls.
  • Assist in member check-ins, sign-ups, cancellations, and updating member account information.
  • Great / meet potential members and provide gym tour.
  • Assist to facilitate member service issues and questions.
  • Assist with team member management and provide backup support to Club Manager as needed.
  • Ensuring adherence to all company policies and procedures.
  • Help create and maintain a positive image for the club.
  • Assist overseeing cleanliness and appearance of gym.
  • Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions.
  • Assist in ordering supplies, keeping inventory and tracking reports as needed.

    • Essential Behavior Requirements :

  • Customer Service : communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs.
  • Listening : actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer's perspective) and works together to solve the problem.
  • Problem Solving : recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
  • Diplomacy : demonstrates tact and skill in all interactions while using appropriate behavior and language.
  • Communication : Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.

    • Minimum Qualifications :

  • Honesty and good work ethic
  • Strong customer service skills
  • Strong communication, organizational and leadership skills
  • Basic computer proficiency

    • Physical Demands :

  • Standing and walking at least 75% of the shift
  • Talking in person or on the phone at least 75% of the shift
  • Must be able to lift to 50 lbs. less than 30% of the time.

    • Benefits :

  • Dollars for Scholars Program
  • Employee Appreciation Program
  • Free Membership for self and one family member or friend
  • Team Member Support Team
  • Health, Dental and Vision Insurance
  • Critical Illness Insurance
  • Short Term Disability Insurance
  • Accident Insurance
  • Voluntary Life Insurance
  • Pet Insurance
  • HSA
  • Advancement Opportunities
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    Team Lead • Maple Grove, MN, US

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