Insurance Customer Service Specialist

We're seeking an exceptional Insurance Customer Service Specialist to provide world-class service to our members. This role offers a unique opportunity to develop your skills in personal lines of insurance and make a meaningful impact on our members' lives.

In this position, you will be responsible for answering phone calls, emails, and other requests from members with a high level of professionalism and expertise. You will apply your knowledge of insurance products and services to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract, and coverage provisions, and premium changes.

• Foster strong relationships with members by providing personalized advice and solutions that meet their needs.
• Analyze member needs and consistently provide complete and accurate information about insurance products and services.

Requirements

To be successful in this role, you must have :

We offer a comprehensive training program that includes classroom instruction, hands-on training, e-learning modules, and instructor-led guidance. Our benefits package includes comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off, and various wellness programs.

Benefits

We are committed to supporting the growth and development of our employees. In addition to a competitive salary and comprehensive benefits package, we offer :