General Manager, Workforce Management

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With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose — people —then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.

UKG's Workforce Management (WFM) software is renowned for its focus on optimizing employee productivity and its comprehensive suite of features, offering a culture-driven approach to managing time, attendance, scheduling, and labor compliance on a unified platform. The General Manager (GM) for WFM at UKG is a visionary product leader with P&L accountability and responsibility for transforming and growing the WFM business as part of UKG's broader growth initiatives. The WFM GM will be responsible for the business's short and long-term strategy and product roadmap and will accelerate the product journey and operationalize the product management and product marketing functions to enable scale and stay ahead of customer demands. Reporting to the Chief Product Officer, the WFM GM will have P&L accountability for the business and lead a team of approximately 66 team members.

The WFM GM will combine a highly strategic mindset, operational orientation, and an ability to drive measurable change. They will be responsible for assessing and developing the team and infusing operational rigor and modern product development practices into the business. They will be a builder of people and teams and a collaborative leader who can partner closely with cross-functional teams.

Your Responsibilities

As a key member of the UKG leadership team, actively shape the future vision and strategy for the company and the WFM business unit, aligning with UKG's broader strategic goals.

Create a comprehensive product roadmap and strategy that aligns with UKG's broader strategy, ensuring differentiation and growth aspirations in the short, mid, and long-term.

Build deep relationships with customers, infusing their feedback into the product development process to enhance end-user experience. Own the "voice of the customer" and anticipate future needs to stay ahead of the competition.

Understand competitive dynamics and leverage insights to differentiate the WFM business, ensuring it remains ahead of market trends.

Own the key drivers of growth for the product and customer segment, working across the organization to drive these initiatives.

Own pricing, packaging, and product marketing as levers for growth and differentiation.

Collaborate effectively across functions, including the aligned engineering team and the broader go-to-market organization, to set strategy and ensure accountability.

Advocate for a data-driven culture, leveraging analytics to guide strategic decisions and product improvements.

Attract and build a best-in-class team empowered to drive transformation in line with business goals.

Advocate for a data-driven culture, utilizing analytics to guide strategic decisions and product improvements. Leverage data and KPIs to drive growth, reduce churn, improve NPS, and enhance product quality and features.

Serve as a thought partner for holistic product growth, working with broader teams to strategically evaluate Build, Buy & Partner decisions.

Attract and build a best-in-class team empowered to drive transformation in line with business goals. Provide opportunities for internal growth to retain top talent at UKG.

Desired Outcomes

Advance the vision and strategy of UKG's WFM business by contributing distinctly to the organization's plans and driving the execution of the product roadmap.

Establish a culture of excellence in execution and customer obsession, elevating product and technology as core capabilities that drive competitive advantage.

Create a game-changing product vision for the future of the WFM business unit that is innovative, ambitious, and compelling.

About You

15+ years of experience in product leadership, with a track record of bringing technology-led products to market and driving execution with P&L responsibility.

Ability to drive growth using product functionality, pricing, packaging, and partnerships, leveraging data to enhance customer engagement and experience.

Experience in visualizing and developing new experiences and solutions, successfully bringing new products to market using innovative technologies like AI and machine learning.

Ability to implement best-in-class product management practices and drive continuous improvement and flawless execution of the WFM product portfolio.

Experience leading geographically distributed, diverse teams, attracting and growing talent, and effectively communicating complex technical concepts.

Basic Qualifications

Minimum of 15 years in product management roles, with at least 10 years in a leadership capacity.

Proven ability to align corporate and product strategies with business goals.

Success in leading complex, cross-functional initiatives to successful outcomes.

Strong capability to connect financial results to performance through effective use of KPIs and budget management.

Exceptional ability to navigate shifting priorities and collaborate with diverse stakeholders.

Deep understanding of customer needs and the ability to prioritize these to drive impactful outcomes.

Proven track record of building and leading high performing teams and nurturing talent

Bachelor's degree in Computer Science, Engineering, or a related field; an advanced degree (MBA, MS, or Ph.D.) is preferred.

Where we're going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

The pay range for this position is $288,100 to $414,100, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https : / / www.ukg.com / about-us / careers / benefits

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Management and Manufacturing

Industries

Computer Hardware Manufacturing, Software Development, and IT Services and IT Consulting

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