Case Manager

About UMass Amherst

The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access, fuel innovation and creativity, and share and use its knowledge for the common good. Founded in 1863, UMass Amherst sits on nearly 1,450-acres in scenic Western Massachusetts and boasts state-of-the-art facilities for teaching, research, scholarship, and creative activity. The institution advances a diverse, equitable, and inclusive community where everyone feels connected and valued-and thrives, and offers a full range of undergraduate, graduate and professional degrees across 10 schools and colleges, and 100 undergraduate majors. We believe every member of our university community can contribute to our ongoing success by striving for the highest level of excellence as we seek breakthrough solutions to mounting environmental, social, economic, and technological challenges in our world.

Job Summary

Under the general direction of the Assistant Dean of Students, the Case Manager performs a variety of functions and responsibilities related to the delivery of non-clinical case management to students through outreach, advocacy, support, and helping students connect to university and community resources.

Essential Functions

• Provides a continuum of case management services to students navigating complex and / or extenuating circumstances related to personal, academic, mental health, physical health, and psychosocial adjustment. This includes, but is not limited to, conducting non-clinical assessment of concerns / referrals, meeting with students, connecting students with campus and community resources, collaborating with family members and campus partners in supporting students.
• Reviews referrals from families, faculty, staff, and other members of the campus community regarding new and existing concerns. Autonomously manages a caseload of students, providing individualized case management, tailored intervention, support and connection to campus and community resources, as well as consistent follow up to students until the concern is resolved or the student has successfully connected to an appropriate source of support. Connects with parents / guardians and / or designated emergency contacts as appropriate.
• Uses sound professional judgement and university policies to determine the appropriate follow up for the student and the referring party, referral to the CARE or BIT teams are needed, if emergency services need to be alerted, and / or if emergency contact needs to be notified.
• Serves as a primary point of contact for emergent calls and walk-ins regarding students in distress. Provides consultation to faculty, staff and families who are seeking guidance and advice about Dean of Students Office and campus services for students who may be experiencing distress or managing extenuating circumstances.
• Provides guidance and support to students, families, faculty and staff regarding applicable university policies and procedures as well as Dean of Students Office programs / services.
• Documents all interactions with, and on behalf of, students in case management database (Symplicity) and ensures all case notes and other records are created and maintained in accordance with established policies and expectations.
• Effectively collaborates with and coordinates with other university personnel, families, healthcare providers, public safety entities, government agencies and family members when working with students in distress.
• Facilitates communication with faculty / staff regarding students who may need flexibility due to being away from campus for personal or medical reasons or are navigating complex extenuating circumstances.
• Provides support and consultation to other case managers and Dean of Students Office professional and administrative support staff regarding emergent student concerns.
• Supports the maintenance of applicable databases of internal and external resources available to students. Works on special projects that may include policy review and development, running reports and analyzing data, and developing and implementing programs and initiatives to educate the campus community about the Dean of Students Office and Case Management programs and services.
• Supports effective partnerships with key departments including, but not limited to, Residential Life, Center for Counseling and Psychological Health, Student Success, UMass Police Department, Financial Aid Services, Bursars Office, Disability Services, Equal Opportunity and Access Office, and school and college academic deans and advising staff.
• Stays abreast of legislation, legal precedent, and best practices as they relate to student services and student crisis response.
• Supports the development, implementation and delivery of case management outreach and training efforts for students, faculty, and staff. Conducts programs and trainings and may assist in transporting materials and supplies.
• Represents the Dean of Students Office and Dean of Students Collaborative on University committees.

Other Functions

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

Physical Demands / Working Conditions

Work Schedule

Salary Information

Level 27

PSU Hiring Ranges

Special Instructions to Applicants

Upload your resume, along with your completed application. Our team will check references at the final stage of the interview process. Please be prepared to provide contact information for at least three (3) professional references. This position will remain open until filled or the advertised closing date, whichever occurs first. Early submissions are recommended.

The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.