Desktop Support Specialist

Our enterprise-level client is seeking to add multiple Desktop Support Specialists to the team in New York City. Please see below for full details-

Job Notes :

6-month contract / extensions possible and perm conversion are possible, but not guaranteed

Onsite in New York City – on Vesey St. in New York, NY 10281

Shift available - 1-11pm ET / Monday - Friday (required)

Candidates with Financial Sector experience preferred.

Strong customer service skills required.

Pay Rate = $27 w2 per hour plus benefits

Schedule - Must be available for both shifts 8 : 30am-5 : 30pm & 1pm-11pm Monday - Friday, with occasional OT opportunities in the evenings and weekends.

From the client : Must have IMAC (Install, Add, Move, Change) experience, PC Imaging, and Inventory Management at minimum to qualify.

Key Responsibilities :

• Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities
• Reimage and deploy PCs as part of refresh or break / fix processes
• Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
• Support users with Office 365 applications and Windows OS issues
• Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
• Collaborate remotely with team members across other locations to resolve complex issues
• Perform basic hands-and-feet network support : check switch power status, create console sessions as directed
• Ensure timely and professional communication with end users and team leads

Technical Environment & Minimum Requirements :

Nice to Have :

Certifications :

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