Job Description
Job Description
Overview
CTG is seeking to fill a Scanning Operator Level 2 opening for our client in Chantilly, Virginia.
Location : Chantilly, VA
Duration : 12 months
Purpose :
The Scanning / Indexing Technician plays a crucial role in the Planning Department, ensuring the accurate digitization and organization of various documents. This role involves document preparation, scanning, indexing, and quality control. The Technician must adhere to specific guidelines and work closely with the Project Manager and Task Leader. Assist with the day-to-day operations within a Digital Imaging Center, with a focus on digital imaging and related duties.
Scope : General
- Ensure customer issues and escalations are resolved or further escalated as appropriate
- Conduct quality checks on own work to ensure accuracy and required output is to standards
- Adhere to all safety procedures
- Adhere to all logical and physical security requirements
- Able to work independently and be part of a team
- Perform backfile duties for absent coworkers
- Perform other duties as assigned by Lead or Manager
Administration
General administrative support functions such as supplies fulfillment and filing, entering Meridian dataPreparing correspondence, reports, statements, and clerical duties of a general natureComplete and maintain all logs and reports including month-end reportsInput Meridian (billing system) requisitionsOrder and replenish consumables, forms inventory and other supplies items as required. May include monitoring and managing inventory of production printer consumablesIndexing
Enter index attribute data consists of the following index fields :
Unique Box Number (as read from the box barcode labels)Folder Description (manually indexed from folder spine)Sequential Document Number within box (to ensure each folder is named uniquely, even if box description and folder description fields are identical to another folder in that box)The indexing information for “Folder Description” field is written on each folder spine. This inscription may be printer or handwrittenIndexing Exceptions process : If an indexing field is unreadable, empty or form is not found, index the field with the word “exception”Print barcode labels if requiredQuality Assurance
Perform in depth quality per operator the following :
Indexed file validation and comparing hard copy document to scanned images.Look for signs of “gulps”. This is when multiple pages are sent through the scanning device at the same time.Look for torn or folded corners that obscure content informationLook for missing or merged documentsValidate the image quality and pull the source hardcopy and perform a comparison if the image is unacceptable or of questionable quality.Poor source quality identified, annotate manifest with poor quality source, and escalate to team leadData Entry
Prepare, compile, and sort documents for data entry
Check source documents for accuracyVerify data and correct data where necessaryObtain further information for incomplete documentsUpdate data and delete unnecessary filesCombine and rearrange data from source documents where requiredEssential Functions :
Prepare customer documents for the digital imaging process.Check physical documents for quality issues that may complicate the scan process.Prepare a wide array of document types and conditions for scanning.Index scanned images according to naming mechanisms outlined by the customer and / or RDIC leadership, along with additional post-imaging services.Other duties may be assigned to meet business needs.Physical demands : Minimal to moderate physical effort required. Some moving of boxes and loading paper into machines will be required. Project prep and scan work will require finger dexterity and movement between machines for different types of documents.Mental demands : Problem-solving, teaching, written and verbal communication, information comprehension, and mental acuity.Education and Experience :
High school diploma or equivalent requiredExperience in a Customer Service environment (minimum 3+ years)Skills :
Proven data entry work experience, as a Data Entry Operator or Office Clerk (not a must but an asset)Experience with MS Office and data programsFamiliarity with administrative dutiesTyping speed and accuracyExcellent knowledge of correct spelling, grammar and punctuationStrong attention to detailConfidentialityOrganization skills, with an ability to stay focused on assigned tasksThe ability to carefully handle and manage large volumes of individual documentsThe ability to work effectively under deadlineA willingness to learn new skills, as well as adaptability when priorities changeOperational Soft Skills :
Planning, organizing, executing, and controlling skillsAbility to assess issues, define causes, and prioritize / execute solutionsSelf-initiative and results oriented while being a team playerExcellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
To Apply :
To be considered, please apply directly to this requisition using the link provided . For additional information, please contact Emily Drew at 716-888-3417 or Emily.Drew@ctg.com . Kindly forward this to any other interested parties. Thank you!
