Talent.com
Support Specialist
Support SpecialistMediaCross • Norfolk, VA, USA
Support Specialist

Support Specialist

MediaCross • Norfolk, VA, USA
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Support Specialist

Onsite | Norfolk, VA

To apply, please go to .

Professionalism, excellent customer service, accuracy, and a team mentality are key for this position due to the content managed, fast-paced nature, and high visibility with the Client. As a Support Specialist, you will work individually and on the team as a representative of our Client. You will report to the Team Lead and work from Naval Station Norfolk.

*Must be able to successfully undergo a government investigation in order to obtain and maintain a security clearance.


Responsibilities

  • Provide exceptional customer service and informed guidance to customers via phone and email.
  • Receive and review data submitted by customers to confirm professional qualifications meet all requirements.
  • Accurately enter, update, and upload data into multiple databases.
  • Professionally correspond with various departments via phone and email to ensure inquiries are resolved in a timely manner.
  • Rate information request forms to assist customers in meeting minimum eligibility requirements and applying for a position in the future.
  • Assist customers with navigating the pre-employment process.
  • Conduct conditional offer calls with customers who have been selected for a position.
  • Schedule, facilitate, and document interviews with Subject Matter Experts.
  • Acquire advanced knowledge of U.S. Coast Guard requirements, maritime credentials, and various processes.
  • At times, have the flexibility to work an adjusted schedule due to operational needs.
  • Other duties as assigned.

Qualifications

  • Must be able to successfully undergo a government investigation in order to obtain and maintain a security clearance.
  • Minimum High School Diploma or equivalent required
  • Associates Degree or Bachelors Degree preferred
  • Minimum two years' customer service experience required
  • Proficiency in Microsoft Outlook and Word required
  • Proficiency in Microsoft Excel preferred
  • Proficiency in working on a computer with a Microsoft operating system required
  • Professional and effective communication skills required, phone and email
  • Data entry experience preferred
  • Must be extremely detail-oriented and focused on accuracy.
  • Must have the ability to multitask and effectively work within multiple databases.
  • Must be able to quickly gain advanced knowledge of U.S. Coast Guard requirements, maritime credentials, and various processes.
  • Adapts well to change
  • Works well in a team setting

Physical Requirements

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
  • Must be able to navigate office facilities.

Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Short-Term and Long-Term Disability Insurance
  • FSA Plan
  • 401(k) Plan
  • Paid Time Off
  • Volunteer Time Off

To apply, please go to .

MediaCross is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Create a job alert for this search

Support Specialist • Norfolk, VA, USA

Similar jobs

Technical Support Specialist (MSST) (Engineer Systems 3)

Huntington Ingalls IndustriesNorfolk, VA, United States
Full-time

Employment Type: Full Time/Salaried/Exempt.Anticipated Salary Range: $81,973.This opportunity resides with Global Security (GS).Mission Technologies' Global Security (GS) group comprises live, virt...Show more

 • Promoted

Direct Support Professional (DSP)

United & Empowered CareHampton, VA, United States
Part-time

Additional $250 AFTER 6 MONTHS.Hour - 7am - 7pm / Mon-Fri & Every other weekend / Flexible schedules also available.Hour - 7a - 7p or 7p - 7a shifts available, with 4 days on & 3 days off, part tim...Show more

 • Promoted

ADMIN FUNCTIONAL SUPPORT 2

Huntington Ingalls IndustriesNewport News, VA, United States
Full-time

Newport News, Virginia, United States.Team: K96 Columbia Production Trades.Entity: Newport News Shipbuilding.US Citizenship Required for this Position: Yes.Relocation: No relocation assistance avai...Show more

 • Promoted • New!

Senior Acquisition Support Specialist

Ladgov CorporationNorfolk, VA, US
Full-time
Quick Apply

Overview The Acquisition Support Specialist provides professional acquisition, contract management, and administrative support to the MARAD Office of Acquisition.The role includes assisting with pr...Show more

IT Support Specialist

BECO Asset ManagementChesapeake, VA, US
Full-time
Quick Apply

We are a dynamic and growing organization specializing in multi-family housing, commercial properties, and construction.With a diverse portfolio of residential communities, commercial real estate, ...Show more

Program Support Specialist

Systems Technology ForumChesapeake, VA, US
Full-time
Quick Apply

Security Clearance Required Company Overview Systems Technology Forum LTD (STF) is an established industry partner with a passion for exceptional performance and an unwavering commitment to our cli...Show more

Senior Acquisition Support Specialist

LADGOV CORPORATIONNorfolk, VA, United States
Full-time

Acquisition Support Specialist.The Acquisition Support Specialist provides professional acquisition, contract management, and administrative support to the MARAD Office of Acquisition.The role incl...Show more

 • Promoted • New!

Retail Support Specialist

DSI SystemsNewport News, VA, US
Full-time
Quick Apply

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners.We're on the lookout for p...Show more

Technical Support Specialist

Client First TechnologiesNorfolk, VA, United States
Full-time

Client First Technologies is currently seeking a Technical Support Specialist to support an upcoming contract.The Technical Support Specialist provides Tier I and Tier II technical support services...Show more

 • Promoted

Direct Support Professional Part Time

VersAbility ResourcesNewport News, VA, United States
Part-time

VersAbility Resources is a nonprofit based in Hampton, Virginia, supporting people with disabilities through employment services, day programs, and residential community living.We partner with fami...Show more

 • Promoted

End User Support Specialist

OrgroNorfolk, VA, USA
Full-time +1
Quick Apply

NMCI / Flank Speed End User Support Specialist (ACTR).IAT Level II – Enterprise IT Support Role.Competitive with a full benefit package.We are a mission-driven organization in our delivery of high-...Show more

Youth Independent Living Overnight Support Specialist, PT

Intercept HealthHampton, VA, USA
Full-time
Quick Apply

Overnight Support Specialist - Youth Quest.Now offering a $1,000 sign-on bonus!.Intercept Health is a family-owned agency serving.We help people grow and live their healthiest lives.Excellece - "WO...Show more

Community Stabilization Specialist

Hampton-Newport News Community Services BoardHampton, VA, USA
Full-time
Quick Apply

Community Stabilization Specialist.Work Schedule: Monday - Friday 8:30 am - 5:00 pm.Join Hampton-Newport News Community Services Board as a Full-Time Community Stabilization Specialist and take an ...Show more

Respite Support Specialist - Full Time

The Planning CouncilNorfolk, VA, US
Full-time
Quick Apply

Respite Support Specialist – Job Announcement The Planning Council mission statement – We identify community needs, connect people with solutions, and improve lives.Respite Support Specialist Depar...Show more

Computer User Support Specialist Top Secret

PROSOFTPortsmouth, VA, United States
Full-time

Computer User Support Specialist.Location: Norfolk, 100% on-site.Clearance: Top Secret (with SCI eligibility).The Computer User Support Specialist shall work to provide Tier II and III user support...Show more

 • Promoted

QNXT Benefit Configuration Support Analyst

TEKsystemsChesapeake, VA, United States
Full-time

Description* The Benefit Configuration Analyst is responsible for the analysis, design, build, and validation of complex benefit configurations within the QNXT platform to support accurate claims a...Show more

 • Promoted • New!

Senior Submarine Industrial Support Specialist

AmentumNorfolk, VA, United States
Full-time

Senior Submarine Industrial Support Specialist.The successful candidates will possess the NAVAL Shipyard experience supporting onboard modernization events.Combat Systems experience is preferred.Ke...Show more

 • Promoted

Travel Echo Tech in South Hill, VA

AlliedTravelCareersChesapeake, Virginia, US
Full-time +1

Competitive weekly pay (inquire for details) .AlliedTravelCareers is working with Health Advocates Network to find a qualified Echo Tech in South Hill, Virginia, 23970!.Comprehensive health, prescr...Show more