Service Advisor

Job Description

Job Description

BLURB AND BENEFITS

Responsibilities

Greet customers promptly and courteously in the service drive.

Listen carefully to customer concerns and accurately document their needs.

Explain vehicle issues, recommended services, and repair options in understandable terms.

Maintain communication with customers regarding repair status, estimates, and completion times.

Ensure a positive customer experience from write-up to delivery.

Obtain necessary approvals for repairs and costs.

Review completed work and ensure repairs meet dealership and manufacturer standards.

Close repair orders efficiently and process payment

Communicate effectively with technicians to ensure accurate diagnosis and repair.

Coordinate with parts department for availability and timely delivery of parts.

Work with the service manager to prioritize workload and meet productivity goals.

Recommend maintenance services and repairs based on vehicle condition and manufacturer schedules.

Up sell additional products or services that benefit vehicle safety, performance, or longevity.

Meet or exceed service sales and CSI (Customer Satisfaction Index) targets.

Maintain accurate customer and vehicle records in the DMS.

Follow all manufacturer and dealership policies regarding warranty claims and documentation.

Qualifications

Organized and friendly personality

Demonstrated ability to multi task

Time management skills

Fantastic communication skills with your customers

Professional, well-groomed personal appearance

Consistent record of service and sales success

Strong record of positive customer satisfaction results

Team oriented and self-motivated

Able to work with little supervision

Benefits

• Vision care
• Health insurance plans
• Dental Insurance
• 401k
• HSA
• PTO
• Employee Discount

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.